IT support teams, managed service providers (MSPs), and technology consultants handle a steady flow of client requests, including urgent help desk tickets, software issues, network problems, and consulting questions. Managing these requests well is key to keeping clients happy and building a strong reputation.
Our Zendesk Implementation Template for IT Services & Consulting makes
managing IT requests easy. It comes ready for IT service teams, so you can start using Zendesk quickly and focus on helping your clients.
Why choose the IT Services & Consulting template?
Setting up a help desk from scratch can take weeks. Our template has all the workflows, fields, and ticket forms IT teams need. You can skip the complicated setup and start managing client requests right away.
This solution works well for IT support companies, MSPs, technology consultants, software development firms, and any business offering IT services.
Pre-built ticket forms for every IT request
Each ticket type collects the right information from the beginning:
- Help Desk Support – Track client name, device, and urgency.
- Service Requests – Manage software installs, network setups, and data recovery.
- Issue Tracking – Capture status updates and issue IDs for easy follow-up.
- Consulting Inquiries – Organise questions about IT strategy, cloud services, and security assessments.
- On-Site Support – Record location, details, and preferred visit times.
- Network Security – Track firewall setups, vulnerability assessments, and security audits.
- Cloud Services – Manage requests for migration, backup, hosting, and disaster recovery.
- Software Development – Handle web, mobile, and API development requests.
- Data Analytics – Organise reporting, dashboards, and business intelligence requests.
How Zendesk helps IT teams work better
- Workflows that work: Tickets route automatically to the right team members.
- Clear communication: Automated updates and personal replies keep your clients in the loop.
- Centralised tracking: All requests stay in one place, so nothing gets missed.
- Scalable solution: Easily add agents, departments, and support channels as your business grows.
- Cost-effective setup: Save time and money with our ready-to-use template. Visit our pricing page to learn more.
Who can use this template?
This template is great for:
- IT support companies
- Managed service providers (MSPs)
- Technology consultants
- Software development firms
- Any business providing IT services
Get started with Zendesk for IT Services
A structured help desk boosts your team’s productivity and your company’s reputation. Our template makes it easy to get started and simple to grow as your business expands.