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Elevate Customer Experience

At Gravity CX, we specialise in transforming the E-commerce and Retail landscape by enhancing customer experiences. Our innovative solutions, powered by cutting-edge technologies and AI, ensure that your customers receive the personalised service they deserve.
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Transform Your E-commerce Experience with AI-Driven Personalisation

At Gravity CX, we harness the power of artificial intelligence to create tailored shopping experiences that resonate with your customers. Our innovative solutions ensure that every interaction is personalised, enhancing satisfaction and loyalty.
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Supporting Industry Leaders

mycar
Sydney Opera House
Montu
PlayHQ
West Coast eagle
myob
Lovisa
Midea
Eazypay
Empower
 

Transform Your E-commerce Experience with Gravity CX's Innovative Solutions

Gravity CX streamlines the customer journey by integrating cutting-edge technologies and AI across all touchpoints. Our tailored solutions ensure a seamless experience, helping you engage customers effectively and boost loyalty.
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SOLUTION

Transforming E-commerce with Gravity CX

In the fast-paced world of e-commerce, delivering exceptional customer experiences is crucial. Gravity CX harnesses cutting-edge technology and AI to elevate your retail business.

 

Enhance Customer Engagement with Chatbots

Provide real-time customer support through intelligent messaging experience.

Seamless Integration with Your E-commerce Platform

Easily integrate our solutions with your existing systems.

Make Informed Decisions with Data Insights

Leverage data-driven insights for strategic decision-making.

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Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

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Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

Structural Engineers
Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

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Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

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Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance

Transform Your Travel Experience

Connect with us to elevate your travel and hospitality services to new heights today.

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