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Zendesk Implementation

Transform your customer experience or employee experience with expert help. Optimise your operations, make your customers happier, and gain insights with effortless reporting
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Zendesk Implementation

Fast track your Zendesk implementation

We assist in setting up and optimising Zendesk instances, ensuring configurations, automations, and triggers are perfectly aligned with your operational requirements.

  • Tailored Zendesk Solutions
  • Improve Support Operations
  • Integrate with Your Tech Stack
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Zendesk Premier Partner

Supporting Industry Leaders

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Our Two-Phase Approach to Zendesk Implementation


Phase 1: Foundation
In the Foundation phase, we focus on training your Admins and team on the fundamentals of Zendesk while establishing the core setup of your platform. This ensures that your team is well-equipped to navigate the system and utilise its features effectively

Phase 2: Operations
The Operations phase is where we dive deeper into optimising your Zendesk instance. We implement automations and enhancements designed to improve operational efficiency, streamline processes, and elevate the overall customer experience. Together, we create a powerful, tailored solution that meets your organisation’s unique needs

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Strategic consultation

We'll discuss your business, your goals, and what you are trying to solve/improve

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Zendesk Integrations

We'll discuss your tech stack, understand the important integrations and what make your operation run right now

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Customer, Employee or both?

We'll unpack your use case, who you are interacting with and what experience you want to create

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25 years of experience

You're in good company, we have over 25 years of experience across multiple industries. From large complex operations, to small agile teams

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30 days post-launch support

Post-launch, we'll be here to support you, answer questions and monitor your success

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Team Training

We'll support your team with training, onboarding and useful information to reduce your time to value.

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Portfolio

Recent Projects

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HubSpot Integration


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Custom Module Development


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SEO & PPC


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Frequently Asked Questions

What services does Gravity CX offer?

Gravity CX specialises in optimising customer experience (CX) and employee experience (EX) through consulting services, including Zendesk implementation, optimisation, and ongoing support. We also offer workshops and data-driven insights to enhance your operational efficiency

How does the Zendesk implementation process work?

Our implementation process is divided into two phases:

  • Foundation: We train your team on the fundamentals of Zendesk and set up the platform’s core functionalities
  • Operations: We build automations and optimise your instance to improve operational efficiency and streamline processes
What industries do you serve?

We work with a diverse range of industries, including technology, retail, healthcare, finance and more. Our solutions are tailored to meet the unique needs of medium to large organisations with over 1,000 employees and have a significant investment in their CX/EX operations

How long does a typical Zendesk implementation take?

The duration of the implementation process can vary depending on your organisation’s specific needs and requirements. Typically, the Foundation phase takes a few weeks, followed by the Operations phase, which can take additional weeks to optimise and implement

What is ZaaS (Zendesk as a Service)?

ZaaS is our comprehensive support solution that provides ongoing management, optimisation, and support for your Zendesk instance

We act as an extension of your team, ensuring your systems operate efficiently and effectively as your business grows

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Interested in working together? We'de love to hear from you!
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