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Empowering Professional Services

Gravity CX enhances customer support and employee experience for Accounting, Legal, and Media sectors through technology and AI innovations.
smiling accountant wearing an orange top talking to a customer, with plant on the background
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Transforming Customer Support in Professional Services

At Gravity CX, we specialise in optimising customer support operations for the professional services sector. Our tailored solutions empower firms to enhance client interactions and streamline employee experiences.

Supporting Industry Leaders

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Sydney Opera House
Montu
PlayHQ
West Coast eagle
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Lovisa
Midea
Eazypay
Empower
 

Transforming Employee Experience in Professional Services

At Gravity CX, we understand the unique challenges faced by professional service firms. Our tailored solutions enhance employee engagement and streamline customer support, ensuring your team can focus on delivering exceptional service.
smiling young  man accountant wearing an orange top talking its employees, with plants on the background
SOLUTION

Empowering Professional Services with Innovative Solutions

At Gravity CX, we specialise in enhancing customer support and employee experiences for professional services. Our tailored solutions are designed to meet the unique challenges of industries such as accounting, legal, and media.

 

Streamlined Customer Support Omnichannel

Utilise Omnichannel capabilities to provide seamless customer interactions across multiple channels, phone, chat and email.

AI Agents for Enhanced Customer Engagement

Leverage AI Agents to automate responses and improve service efficiency.

Customised Workflows to Optimise Operations

Create tailored workflows that enhance productivity and streamline processes.

Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

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Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

Structural Engineers
Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

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Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

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Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance

Transform Your Professional Services Today

Contact us for a consultation and discover tailored solutions for your professional services operations.