About Us

At Gravity CX, we are former Zendeskians with deep expertise in customer experience solutions. We've seen firsthand the challenges businesses face when setting up, optimizing, and scaling Zendesk. That’s why we take a smarter, more efficient approach—helping organizations get the most out of Zendesk without unnecessary complexity.

We provide expert consulting services to streamline Zendesk implementations, optimize workflows, and enhance customer support operations. Beyond consulting, we build tools designed to supercharge your Zendesk instance, making it more powerful, scalable, and tailored to your business needs.

We're also building tools to make Zendesk easier to use and more powerful. From our Zendesk Implementation Template library to our Automated Health Check app, each tool is designed to solve real challenges we’ve uncovered while working with leading organizations.

With years of hands-on experience in Zendesk architecture and CX transformation, we empower businesses to create seamless, high-impact support operations that drive better customer experiences.