About Us

Our mission

At Gravity CX, we specialise in helping organisations enhance both customer experience (CX) and employee experience (EX).

As a trusted Zendesk partner, we provide tailored consulting services to optimise your operations and empower your teams.

Our mission is to deliver seamless, scalable solutions that align with your specific needs.

Core values

1. Expertise in Customer Support Solutions
We bring deep expertise in customer experience (CX) strategy and technology, specifically tailored for large-scale operations. Our team works closely with customer support leaders and IT teams to deliver solutions that enhance efficiency and satisfaction across all touchpoints.

2. Scalable Solutions for Complex Operations
At Gravity CX, we understand the challenges faced by enterprises with over 1,000 employees. Our approach focuses on scalable, flexible solutions that grow with your business, ensuring seamless operations as your company evolves and expands.

3. Partnership and Long-Term Support
We don’t just implement technology—we build lasting partnerships. By aligning with your strategic goals, we provide ongoing support and optimisation to ensure your systems remain efficient, agile, and capable of delivering an outstanding customer experience.