Zendesk Implementation


Tailored Zendesk Implementation Plans for Your Unique Business Needs
Our expert team crafts customised Zendesk implementation plans that align perfectly with your business objectives. Experience a seamless integration that enhances your customer support capabilities.
Personalised Approach
Every implementation is designed to meet your specific operational requirements and goals.
Scalable Solutions
Our solutions grow with your business, ensuring long-term success and adaptability.
Trusted by industry leaders








Experience a Smooth Transition with Our Expert Zendesk Implementation Services
Our integration process is designed to ensure a seamless transition, minimising any disruption to your daily operations. With our expert guidance, you can focus on what matters most—your customers.
Integration Process
We prioritise a smooth integration tailored to your unique business needs.Minimal Disruption
Our approach ensures your operations continue without interruption during the transition.
Scalable Solutions for Your Growing Business
Our Zendesk implementation services are designed to adapt to your evolving needs. With scalable solutions, we ensure your customer experience grows alongside your business.

Our Proven Zendesk
Implementation Process
At Gravity CX, we ensure a smooth Zendesk implementation tailored to your business needs. Our step-by-step process guarantees a successful launch and user adoption.
Initial Consultation
Configuration and Setup

Testing and Quality Assurance
Training and Support
Recent Projects

HubSpot Integration
Quisque velit nisi, pretium ut lacinia in, elementum id enim. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.

Custom Module Development
Quisque velit nisi, pretium ut lacinia in, elementum id enim. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.

SEO & PPC
Quisque velit nisi, pretium ut lacinia in, elementum id enim. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.
Customer testimonials
Our clients love the transformation we've provided.
Highly recommend
"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"
Caroline LeeAdministration Officer, Australian Learning Group
Incredible to work with
"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."
Stacey YoungOperation Manager, NGS Structural Engineering
Smooth onboarding process
"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."
Sean EdwardsMember Service Manager, My Weight Loss Clinic
Exceptional expertise
"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."
Dorota BacalSustainability & Innovation lead ANZ, Arkance
Frequently Asked Questions
What services does Gravity CX offer?
Gravity CX specialises in optimising customer experience (CX) and employee experience (EX) through consulting services, including Zendesk implementation, optimisation, and ongoing support. We also offer workshops and data-driven insights to enhance your operational efficiency
How does the Zendesk implementation process work?
Our implementation process is divided into two phases:
- Foundation: We train your team on the fundamentals of Zendesk and set up the platform’s core functionalities
- Operations: We build automations and optimise your instance to improve operational efficiency and streamline processes
What industries do you serve?
We work with a diverse range of industries, including technology, retail, healthcare, finance and more. Our solutions are tailored to meet the unique needs of medium to large organisations with over 1,000 employees and have a significant investment in their CX/EX operations
How long does a typical Zendesk implementation take?
The duration of the implementation process can vary depending on your organisation’s specific needs and requirements. Typically, the Foundation phase takes a few weeks, followed by the Operations phase, which can take additional weeks to optimise and implement
What is ZaaS (Zendesk as a Service)?
ZaaS is our comprehensive support solution that provides ongoing management, optimisation, and support for your Zendesk instance
We act as an extension of your team, ensuring your systems operate efficiently and effectively as your business grows