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Services

Zendesk Implementation

Experience a customised, seamless, and scalable launch of Zendesk with our expert services.
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Zendesk Premier Partner
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Tailored Zendesk Implementation Plans for Your Unique Business Needs

Our expert team crafts customised Zendesk implementation plans that align perfectly with your business objectives. Experience a seamless integration that enhances your customer support capabilities.

Personalised Approach

Every implementation is designed to meet your specific operational requirements and goals.

Scalable Solutions

Our solutions grow with your business, ensuring long-term success and adaptability.

Trusted by industry leaders

mycar
Sydney Opera House
Montu
PlayHQ
West Coast eagle
myob
Lovisa
Midea

Experience a Smooth Transition with Our Expert Zendesk Implementation Services

Our integration process is designed to ensure a seamless transition, minimising any disruption to your daily operations. With our expert guidance, you can focus on what matters most—your customers.

Integration Process

We prioritise a smooth integration tailored to your unique business needs.

Minimal Disruption

Our approach ensures your operations continue without interruption during the transition.
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Scalable Solutions for Your Growing Business

Our Zendesk implementation services are designed to adapt to your evolving needs. With scalable solutions, we ensure your customer experience grows alongside your business.

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Our Proven Zendesk
Implementation Process

At Gravity CX, we ensure a smooth Zendesk implementation tailored to your business needs. Our step-by-step process guarantees a successful launch and user adoption.

Initial Consultation

We assess your requirements and goals to design a customised implementation plan.

Configuration and Setup

Our experts configure Zendesk to align with your workflows and enhance customer interactions.
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Testing and Quality Assurance

We conduct thorough testing to ensure everything works seamlessly before going live.

Training and Support

We provide comprehensive training for your team to maximize the benefits of Zendesk.
Portfolio

Recent Projects

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HubSpot Integration


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Custom Module Development


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SEO & PPC


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Customer testimonials

Our clients love the transformation we've provided.

Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

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Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

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Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

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Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

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Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance

Frequently Asked Questions

What services does Gravity CX offer?

Gravity CX specialises in optimising customer experience (CX) and employee experience (EX) through consulting services, including Zendesk implementation, optimisation, and ongoing support. We also offer workshops and data-driven insights to enhance your operational efficiency

How does the Zendesk implementation process work?

Our implementation process is divided into two phases:

  • Foundation: We train your team on the fundamentals of Zendesk and set up the platform’s core functionalities
  • Operations: We build automations and optimise your instance to improve operational efficiency and streamline processes
What industries do you serve?

We work with a diverse range of industries, including technology, retail, healthcare, finance and more. Our solutions are tailored to meet the unique needs of medium to large organisations with over 1,000 employees and have a significant investment in their CX/EX operations

How long does a typical Zendesk implementation take?

The duration of the implementation process can vary depending on your organisation’s specific needs and requirements. Typically, the Foundation phase takes a few weeks, followed by the Operations phase, which can take additional weeks to optimise and implement

What is ZaaS (Zendesk as a Service)?

ZaaS is our comprehensive support solution that provides ongoing management, optimisation, and support for your Zendesk instance

We act as an extension of your team, ensuring your systems operate efficiently and effectively as your business grows

Transform Your Customer
Experience

Ready to elevate your support? Let’s discuss your Zendesk implementation needs in a free consultation.
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