Skip to content
Schedule a call
Services

Strategic Zendesk Health Check

Understanding gaps in your Customer Experience strategy and operations can be an ongoing challenge. This is what our Health Check is for, finding gap and sharing them with you
workflow, business _ time, clock, overwork, overtime, burning time, speed, express, overload
finding the gaps

Analysing risk, inefficiency and pain points

Maintaining an optimised CX offering that is supported by effective and efficient processes in Zendesk is paramount to ensuring customer satisfaction which helps drive revenue.

Just like keeping your personal health in shape, a regular health check of your current Zendesk instance, processes and any third party tools is a must to maintain healthy customer relationships.

With a Gravity CX Zendesk Health Check, we work with your team to assess all aspects of your current Zendesk configuration

Here is what to expect:

  • Strategic workshop with team leads
  • Technical review of your Zendesk configuration
  • Agent interviews, to understand how they work
  • Presentation full of insights and recommendation
Schedule a call

Supporting Industry Leaders

mycar-logo
sydney-opera-house-logo
lovisa-logo
insignia-financial-logo
jayride-logo

What to expect from your Healthcheck

workflow _ design, gameplan, team, teamwork, search, find, idea, thought

Operations Summary

A summary of your current operation using Zendesk

workflow _ cancel, delete, incomplete, close, checkmark, fail, failure

Risk Highlights

Pinpoint potential risk within your current operation

workflow _ decrease, arrow, down, frustration, frustrated, laptop, computer, productivity

Highlight Inefficiencies

Clear overview of your current inefficiencies

workflow _ team, teamwork, building, together, game, working together

Optimisation Recommendations

What to improve, and how

business _ project, presentation, gameplan, plan, meeting, manager, discuss

Full presentation

We’ll run through a presentation of our findings to your broader team

support, business, finance _ superhero, hero, saving, rescue, savior, woman, people, service

Clear roadmap

You will be empowered to make educated decisions for your next steps

Schedule a call
Portfolio

Recent Projects

Marketplace-Listing-Image

HubSpot Integration


Quisque velit nisi, pretium ut lacinia in, elementum id enim. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.

View project
Marketplace-Listing-Image

Custom Module Development


Quisque velit nisi, pretium ut lacinia in, elementum id enim. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.

View project
Marketplace-Listing-Image

SEO & PPC


Quisque velit nisi, pretium ut lacinia in, elementum id enim. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.

View project
View all projects

Frequently Asked Questions

What is the Gravity CX Zendesk Health Check?

Our Health Check is a comprehensive assessment of your Zendesk instance and processes. We review your configuration, workflows, and integrations to identify gaps and areas for optimisation, ensuring your customer support is running efficiently

Why do I need a Zendesk Health Check?

Over time, Zendesk setups can become outdated or inefficient, leading to decreased customer satisfaction and operational bottlenecks. Regular Health Checks help ensure your Zendesk instance is fully optimised, reducing issues and improving overall performance

How often should I conduct a Health Check?

We recommend conducting a Health Check at least once every 12 months to keep your Zendesk environment and customer experience strategy aligned with your evolving business needs. Regular reviews help prevent issues and keep your operations efficient

Is there a cheaper option?

Yes, you can check out automated Zendesk health check here: https://gravity.cx/zendesk-automated-healtcheck

Book a Free Consultation

Interested in working together? We'de love to hear from you!
Schedule a call