End-to-End Zendesk Services for Smarter Support
We live and breathe Zendesk and CX solutions, with more than 25 years of collective experience in industries where customer experience is key to success.
Certified Experts. Custom Solutions. Real Results.
Our key aim is to help your business unlock the full potential of Zendesk so that you can provide a customer experience that strengthens your customer relationships and drives greater overall retention.
Our Zendesk Services
Below is a rundown of the services we provide at Gravity CX, from Zendesk implementation to platform migrations and AI agents.
Zendesk Implementation
Whatever your business specialises in and whatever industry it belongs to, we can implement a custom Zendesk that is configured to your exact operational and customer experience requirements.
We’ll set up the Zendesk and then guide you and your team through the key processes and how to utilise the platform to its full capabilities.
Zendesk Admin as a Service (ZaaS)
If you need ongoing support, guidance, and optimisations for your business’s Zendesk platform, we can provide this through our Zendesk Admin as a Service (ZaaS) offering.
This essentially brings a Zendesk expert into an ongoing support resource who can provide essential support whenever it’s needed.
Zendesk Health Checks
To ensure your Zendesk setup is working to the best of its abilities over the longer term, we can provide clients with a strategic Zendesk health check to ensure the platform is being utilised to its full potential. We’ll conduct a deep audit of your current Zendesk setup and identify any gaps in processes, instances, and/or automation to ensure nothing essential is missed.
Where needed, we’ll introduce new automations, make refinements to communications for different steps of the customer journey, and much more. If you feel your business is in need of some Zendesk improvements, we’re here to help.
AI Agents
AI agents and other forms of automation are key to boosting CX efficiency and ensuring that support can still be provided outside of business hours.
Whether you already have AI agents and automated processes in place and need to make improvements or you’re looking to build everything up from scratch, we’ve the expertise and passionate team to make it a reality.
Platform Migrations to Zendesk
It doesn’t matter if you’re currently handling your CX efforts through a different platform or Zendesk itself, we can help you migrate all of these processes over to a new Zendesk account.
We offer smooth migrations that lead to minimal interruptions from platforms such as Intercom, Salesforce, as well as migrating a Zendesk setup from one account to another if you’re looking to majorly overhaul your current one.
Why Choose Gravity CX for Zendesk?
Experience. Strategy. Partnership.
The entire team at Gravity CX consists of former Zendeskers who are deeply passionate about all things customer experience. With over 25 years of customer experience knowledge across multiple industries, we adapt that deep well of know-how into helping businesses of all sizes improve their CX efforts.
We’re industry-certified Zendesk consultants who understand its architecture and how to customise it to match what employees and customers need. This is reflected in the trust we’ve inspired in growing and enterprise teams throughout a wide range of industries. We offer full-service CX and digital operations solutions.
Whatever your Zendesk service needs, we can make it happen. Get in touch today.
What does a Zendesk implementation include
Our Zendesk implementation services comprise two key phases. The first phase is Foundation, where we train your admins and team on the fundamentals of using Zendesk while establishing the core setup of your platform.
The second phase is Operations, and here we take a deeper dive into optimising your Zendesk instance (this is the overall Zendesk setup for your company). This includes the implementation of automations, streamlined processes, etc.
You’ll also receive strategic consultation, team training, post-launch support by default. If you want ongoing support, that’s where ZaaS comes in.
What is Zendesk Admin as a Service (ZaaS)?
With ZaaS, one of our qualified Zendesk experts can provide ongoing Zendesk management, optimisation and support so your business can get more done.
Can you improve our current Zendesk setup?
Absolutely. Not only can we help businesses newly adopt Zendesk for their CX needs, but we can make refinements to current setups. Our strategic Zendesk health checks are key to this, allowing us to assess the quality of your current setup and put forward suggestions to your team on where improvements can be made. If you agree with those improvements, we can implement them for you.
Do you offer Zendesk support with AI automation?
Yes, we do. To help with automation and improving CX efficiency, we can deploy AI agents and other automation solutions to ensure customers are catered to at all times, even when your business is closed for the day.
Can you help us migrate to Zendesk from another platform?
Of course. We offer Salesforce to Zendesk migration; Intercom to Zendesk migration; and can even help you with a Zendesk to Zendesk migration, if necessary.