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Customer & Employee Experience

Gravity CX empowers market leaders with tailored solutions that enhance engagement and operational efficiency.
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Supporting Industry Leaders

CUSTOMER EXPERIENCE

Zendesk

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Zendesk Implementation

We assist in setting up and optimising your Zendesk instance, tailoring your configuration to your business processes, with workflow perfectly aligned with your operational requirements

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Zendesk Optimisation

Understanding gaps in your Customer Experience strategy and operations can be a challenge. We work with your team to assess all aspects of your current Zendesk setup and provide actionable insights and recommendations

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Hire a Zendesk Expert

With ZaaS™, we act as an extension of your IT and customer support teams, providing continuous Zendesk management, optimisation, and support

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Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

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Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

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Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

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Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

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Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance

Zendesk Enablement Workshops

Designed to get your team up to speed quickly, our workshops provide hands-on training to ensure you can maximize your Zendesk platform’s potential.

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Every business deserves a simple journey to operational excellence

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Customer Experience Consultation

Our Customer Experience Consultation is designed to help you deliver exceptional service across every touchpoint

We work with you to analyse your current customer journey, identify pain points, and implement strategies that enhance satisfaction, reduce churn, and streamline operations

With our tailored approach, you’ll be equipped to provide a seamless and engaging experience that keeps your customers coming back

Zendesk Premier Partner
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Employee Experience Consultation

Our Employee Experience Consultation focuses on optimising the tools and processes your teams use every day

We help you create a more efficient, collaborative, and satisfying work environment by aligning employee needs with technology and best practices

From workflow automation to internal communication improvements, we empower your team to deliver their best work, improving overall performance and retention

Zendesk Premier Partner
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Sales Operation Consultation

Our Sales Operations Consultation is designed to help you maximise your sales efficiency and drive revenue growth by optimising your CRM system.

As a HubSpot partner, we specialise in working with you to analyse your current sales processes, uncover bottlenecks, and fine-tune your CRM workflows.

We’ll collaborate to ensure your team is equipped with the tools, processes, and insights they need to engage prospects more effectively, close deals faster, and improve overall sales performance.

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"Gravity CX was instrumental in our successful transition to Zendesk. Their team provided invaluable support and expertise as we implemented Zendesk across multiple departments."

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Sophie Carpenter

Head of Customer Care, mycar.