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AI-Driven Customer Experience & Zendesk Implementation Experts

Gravity CX helps organisations implement Zendesk, leverage AI-driven agents, automate customer experience to improve support efficiency, reduce operational costs, and scale CX operations.

Our ZaaS™ (Zendesk-as-a-Service) offering ensures continuous optimisation, enabling market leaders to deliver seamless, AI-powered support across multiple channels.

Supporting industry leaders, rising stars and everything in between.

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My Weight Loss Clinic
seagrass hospitality
PlayHQ
Sydney Opera House
mycar
Montu
Umeds
Scanlan Theodore
Jayride
House Made Hospitality
myob
Lovisa
ACER
Midea
Jo Mercer
Transform

Enhancing Customer Experience
with Tailored Zendesk Solutions

Gravity CX enables organisations to implement Zendesk with AI-driven automation, delivering efficient, responsive, and scalable customer experiences. Our tailored solutions improve support workflows and increase satisfaction across all channels.
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Zendesk Implementation

We implement and optimise your Zendesk, tailoring it to your business processes to deliver efficient, scalable customer experiences.

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AI Agents

Use AI agents to automate background tasks or manage customer enquiries. This can help your organisation cut costs, work more efficiently, and make the most of AI in different business areas, from early testing to full deployment.
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Hire a Zendesk Expert

With ZaaS™, we continuously manage and optimise your Zendesk, acting as part of your IT and customer support teams.

Tailored Zendesk Solutions to Elevate Customer Experience from Gravity CX

Partnering with Gravity CX provides personalised Zendesk support tailored to your business.
 

Our expert guidance helps you optimise Zendesk, streamline customer interactions, and enhance customer experience and satisfaction across all channels.

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Transform Your Customer Experience Today

Unlock the potential of exceptional customer service.

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Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

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Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

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Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

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Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

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Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance
From the blog

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"Gravity CX was instrumental in our successful transition to Zendesk. Their team provided invaluable support and expertise as we implemented Zendesk across multiple departments."

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Sophie Carpenter

Head of Customer Care, mycar.