Gravity CX - Customer Experience Solutions

smiling tech startup team 3 people with laptop in a mordern office with plant and art

Implementation

We assist in setting up and optimising your Zendesk instance, tailoring your configuration to your business processes, with workflow perfectly aligned with your operational requirements

Learn more

Health Check

Understanding gaps in your Customer Experience strategy and operations can be an ongoing challenge. We work with your team to assess all aspects of your current Zendesk configuration and provide actionable insights and recommendations

Learn more

smiling young tech entrepreneur , looking ready to help in front of a laptop with a thumbs up in a morden office with plant and art

ZaaS - Zendesk admin as a Service

With ZaaS™, we act as an extension of your IT and customer support teams, providing continuous Zendesk management, optimisation, and support

Learn more

Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

Caroline Lee

Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

Stacey Young

Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

Sean Edwards

Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

Dorota Bacal

Sustainability & Innovation lead ANZ, Arkance

Sales Operation Consultation

Our Sales Operations Consultation is designed to help you maximise your sales efficiency and drive revenue growth by optimising your CRM system.

As a HubSpot partner, we specialise in working with you to analyse your current sales processes, uncover bottlenecks, and fine-tune your CRM workflows.

We’ll collaborate to ensure your team is equipped with the tools, processes, and insights they need to engage prospects more effectively, close deals faster, and improve overall sales performance.

Powering Exceptional Customer Experiences & Sales Operations

Supporting Industry Leaders

Zendesk

Implementation

Health Check

ZaaS - Zendesk admin as a Service

Highly recommend

Incredible to work with

Smooth onboarding process

Exceptional expertise

Zendesk Enablement Workshops

Every business deserves a simple journey to operational excellence

Customer Experience Consultation

Employee Experience Consultation

Sales Operation Consultation

Recent Blog Posts

Zendesk AI Agent Advanced

Empower Your Tax Agency with Streamlined Support Using Zendesk

Boost Subscriber Retention with a Streamlined Zendesk Solution

"Gravity CX was instrumental in our successful transition to Zendesk. Their team provided invaluable support and expertise as we implemented Zendesk across multiple departments."