Skip to content
Book a free consultation
Search icon
Book a free consultation

We help you create AI Driven
Customer & Employee Experience

Gravity CX empowers market leaders with AI tailored solutions that reduces cost, enhance engagement and operational efficiency.
Book a free consultation
Transform

Enhancing Customer Experience
with Custom Solutions

At Gravity CX, we specialise in tailoring Zendesk solutions to meet your unique business needs. Our collaborative approach ensures that we enhance your customer experience effectively.

customer employee smiling flying cloud

Zendesk Implementation

We assist in setting up and optimising your Zendesk instance, tailoring your configuration to your business processes, with workflow perfectly aligned with your operational requirements

Learn more
support optimise plant scifi

AI Agents

Leverage AI agent to automate background task, or directly handle customer enquiry. Reducing cost, increasing efficiency and unlocking the power of AI across business functions. From Proof of Concept to Production.

Learn more
support staff smile office deask

Hire a Zendesk Expert

With ZaaS™, we act as an extension of your IT and customer support teams, providing continuous Zendesk management, optimisation, and support

Learn more

Supporting Industry Leaders

Trusted by industry leaders

Elevate Your Customer Experience with Tailored Zendesk Solutions from Gravity CX

Partnering with Gravity CX means receiving personalised support that aligns with your unique business needs.

Our expert advice ensures you maximise the potential of Zendesk, enhancing your customer interactions and satisfaction.

Book a free consultation
a middle aged man smiling with an orange t-shirt on a blue bean bag in an orange background on his laptop

Transform Your Customer Experience Today

Unlock the potential of exceptional customer service.

Book a free consultation
Blog

Latest Insights on CX

Explore our expert tips & resources

View all

Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

O7aRmcaMDrAp4VkRH4ybdpZ9bTtRhs-metaTG9nby5wbmc=--medium
Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

Structural Engineers
Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

images
Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

hWCmNF0rQi1YM21MXIFUKlvoRDJiL4U6PUhrtTVxJ2IrOu1uMdpgLfJ4Ib4ewNk9MnLlqZloJvI=s900-c-k-c0x00ffffff-no-rj
Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance
From the blog

Recent Blog Posts

Show your most recent blog posts on any website page

View Posts

"Gravity CX was instrumental in our successful transition to Zendesk. Their team provided invaluable support and expertise as we implemented Zendesk across multiple departments."

Sophie avatar
Sophie Carpenter

Head of Customer Care, mycar.