AI-Driven Customer Experience & Zendesk Implementation Experts
Gravity CX helps organisations implement Zendesk, leverage AI-driven agents, automate customer experience to improve support efficiency, reduce operational costs, and scale CX operations.
Our ZaaS™ (Zendesk-as-a-Service) offering ensures continuous optimisation, enabling market leaders to deliver seamless, AI-powered support across multiple channels.
Supporting industry leaders, rising stars and everything in between.
Enhancing Customer Experience
with Tailored Zendesk Solutions
Zendesk Implementation
We implement and optimise your Zendesk, tailoring it to your business processes to deliver efficient, scalable customer experiences.

AI Agents
Hire a Zendesk Expert
With ZaaS™, we continuously manage and optimise your Zendesk, acting as part of your IT and customer support teams.
Tailored Zendesk Solutions to Elevate Customer Experience from Gravity CX
Our expert guidance helps you optimise Zendesk, streamline customer interactions, and enhance customer experience and satisfaction across all channels.
Transform Your Customer Experience Today
Unlock the potential of exceptional customer service.
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Highly recommend
"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"
Caroline LeeAdministration Officer, Australian Learning Group
Incredible to work with
"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."
Stacey YoungOperation Manager, NGS Structural Engineering
Smooth onboarding process
"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."
Sean EdwardsMember Service Manager, My Weight Loss Clinic
Exceptional expertise
"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."
Dorota BacalSustainability & Innovation lead ANZ, Arkance
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"Gravity CX was instrumental in our successful transition to Zendesk. Their team provided invaluable support and expertise as we implemented Zendesk across multiple departments."