Key Insights from the Zendesk 2026 CX Trends Report
AI Assistants Empowering Customer Service Agents
Assist agents with faster, more accurate responses and automate repetitive tasks to boost efficiency and customer satisfaction.
Human-Like AI Agents Enhancing Engagement
Provide personalised interactions that increase engagement and reduce the need for live support.
AI-Driven Quality Assurance for Better CX
Analyse interactions in real time to identify gaps, improve agent performance and ensure consistent service quality.
Automated Proactive Service to Delight Customers
Pre-empt issues and deliver automated solutions to resolve problems quickly, enhancing satisfaction and loyalty.
