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Enhancing Travel & Hospitality

Enhancing experiences for travellers and hospitality staff through tailored solutions and innovative strategies.
smiling customer support woman in the travel industry wearing an orange top
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Transforming Travel Experiences with Tailored Solutions for the Hospitality Industry

Gravity CX innovative services are designed to enhance guest experiences and streamline operations in the travel and hospitality sector. From seamless post booking support to personalised customer engagement, we provide solutions that drive success and satisfaction.

Supporting Industry Leaders

mycar
Sydney Opera House
Montu
PlayHQ
West Coast eagle
myob
Lovisa
Midea
Eazypay
Empower
 

Transforming Travel Experiences with Innovative Solutions

Our tailored services enhance guest experiences and streamline operations for travel and hospitality businesses. By leveraging cutting-edge technology, we help you stay ahead in a competitive market.
a man in a boat,leading a team of customer support team member
SOLUTION

Elevating Experiences in Travel and Hospitality

Gravity CX solutions enhance guest satisfaction and streamline operations. By integrating cutting-edge technology, we empower hospitality businesses to deliver unforgettable experiences. Discover how we can transform your service delivery.

 

Innovative Solutions for Guest Engagement

We support you in integrating technology that fosters meaningful connections with guests.

Streamlined Operations for Enhanced Efficiency

Leverage AI Agents to automate responses and improve service efficiency.

Data-Driven Insights for Better Decision Making

Utilise analytics to understand customer preferences and tailor offerings accordingly.

Highly recommend

"Gravity CX made our migration and setup process seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs. We’re thrilled with the results and highly recommend their services!"

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Caroline Lee
Administration Officer, Australian Learning Group

Incredible to work with

"Gravity CX made our Zendesk implementation smooth and efficient. In just two weeks, we were fully operational, better supporting employees and customers. Their incredible team adapted seamlessly to our unique needs, delivering outstanding value quickly. Their ongoing support ensures we continue to operate at our best."

Structural Engineers
Stacey Young
Operation Manager, NGS Structural Engineering

Smooth onboarding process

"Working with Gravity CX to implement Zendesk was a pleasure. Their expertise and hands-on approach made onboarding smooth for My Weight Loss Clinic. The support and training were outstanding, and the team was always responsive and professional. I highly recommend them for their exceptional service."

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Sean Edwards
Member Service Manager, My Weight Loss Clinic

Exceptional expertise

"Gravity provided outstanding support in setting up our Zendesk reporting, exceeding our expectations.The team showcased exceptional expertise and dedication, tailoring the solution to our needs. He maintained clear communication throughout, keeping us informed and addressing any questions promptly."

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Dorota Bacal
Sustainability & Innovation lead ANZ, Arkance

Transform Your Travel Experience

Connect with us to elevate your travel and hospitality services to new heights today.