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Zendesk Expert Administration & Support Services

Hire a Zendesk Expert to Manage & Optimise Your Support Operations

Gravity CX’s Zendesk Admin as a Service gives you a dedicated Zendesk expert to manage, support, and improve your Zendesk platform, so you don’t have to hire in-house. Our team handles custom administration, integrations, automation, and offers practical advice to keep your support running smoothly and efficiently.
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ZaaS

Why Hire a Zendesk Expert?

Working with a Zendesk expert helps make your platform run smoothly, efficiently, and ready to grow. Here are some of the benefits:
  • Get expert administration without hiring someone full-time.
  • Set up workflows and automation tailored to your team
  • Receive strategic advice on customer experience best practices
  • Improve response times and cut down on manual work
  • Tap into specialist knowledge for integrations and reporting

Tailored Solutions

Platform setup, configuration, and optimisation, including custom integrations and app development.

Seamless Scaling

Automation of workflows, ticket routing, and follow-ups with a dedicated Zendesk consultant embedded in your operations. As well as SLA-backed support tailored to your organisation.

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How a Zendesk Expert Improves Your Operations

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A little added muscle

Partner with an expert who can give you practical support and hands-on help whenever you need it.
 
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Let us be your guide

Are you overwhelmed by too many recommendations and unsure where to begin? We’re here to guide you using customer experience best practices.
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Next-level your Zendesk

Have your custom reports, integrations, and applications created by someone who truly understands your setup, from start to finish.

Supporting Industry Leaders

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Sydney Opera House
Montu
PlayHQ
West Coast eagle
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Lovisa
Midea
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scalability

Choose Gravity CX as Your Zendesk Expert Partner

Gravity CX offers certified Zendesk specialists who work closely with your team and bring experience from many industries and support settings. We create solutions that grow with your business and provide guidance to improve customer support, automation, and platform performance.
 
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Portfolio

Recent Projects

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HubSpot Integration


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Custom Module Development


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SEO & PPC


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ZaaS Lite

Perfect for professionals and small teams seeking to enhance their operational efficiency. This tier provides an extra pair of hands to help optimise and improve your current Zendesk operations.
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  • 15 hours/mo
  • Technical engagement
  • Strategic engagement
  • 48 hours SLA Support
  • Dedicated Success Manager

ZaaS Premium

Perfect for organisations with a large investment in Zendesk. This tier provides you access to a solution consultant with a dedicated project manager. With up to 25 hours of hands-on work per month.
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  • Everything in ZaaS lite plus:
  • 25 hours/mo
  • 24 hours SLA Support
  • Roadmap and success plan
  • Yearly strategic review

Frequently Asked Questions

What is ZaaS (Zendesk admin as a Service)?

ZaaS is an enterprise support solution that provides organisations with access to Zendesk experts without the need to hire full-time resources. Our team offers tailored assistance for configuring your instance, optimising features, and implementing custom integrations.

How does Zendesk Admin as a Service improve my organisation?

ZaaS offers flexible support to accommodate rapid growth and changing needs. Whether you need hands-on help with configuration, best practices for using APIs, or custom app development, our dedicated consultants provide the expertise you need to enhance your customer support operations.

What services are included in Zendesk Admin As A Service (ZaaS)?

With ZaaS, you can access a range of services, including:
 • Custom integration or application builds
 • Advanced messaging setup
 • Out-of-the-box feature optimisation and configuration
 • Simplified governance across departments
 • Dedicated technical solution consultants for tactical help

Is Zendesk Admin as a Service suitable for large and small organisations?

Yes. Our service is scalable to meet the needs of both small teams and enterprise-level organisations, providing expert support tailored to your size and requirements.

How do I get started with ZaaS?

To get started with ZaaS, simply reach out to our team. We’ll assess your needs and customise a package that suits your organisation’s specific requirements.

How do I communicate with my dedicated ZaaS consultant?

Once you sign up for ZaaS, you will be assigned a dedicated consultant who will work closely with you. Communication can be done via email, video calls, or project management tools to ensure seamless collaboration.

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Transform Your Support Experience

Unlock the potential of your customer support with our expert Zendesk management services today.
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