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Expert Zendesk Management

Transform your support operations with our dedicated ZaaS™ (Zendesk admin as a Service). Experience seamless scaling and expert management tailored to your business needs.
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ZaaS

Expert Admin Support Without Hiring In-House

Add the Zendesk expert you need without the burden of having to hire a full-time resource.

Growth is rapid, and sometimes there is so much going on that you just need a little bit of help. That’s where our ZaaS packages comes in; designed by our Zendesk specialist team to provide expert assistance however you need it.

Whether it’s hands-on help configuring your instance, contextual guidance and best practices using our APIs, or building custom apps, we’ve got you covered.

Tailored Solutions

Custom solutions management, supporting your with technical & strategic work, directly embedded in your team.

Seamless Scaling

Easily adapt and grow your customer and employee experience operations with our expert assistance.

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A little added muscle

Work with a designated expert to receive tactical help and hands-on assistance whenever you need it

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Let us be your guide

Have an influx of recommendations and don’t know where to start? We can help you get there based on CX best practices

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Next-level your Zendesk

Get custom reports, integrations, and applications built for you by someone who knows your set up, inside and out

Supporting Industry Leaders

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scalability

Effortless Scaling for Your Support Team

With Gravity CX’s Zendesk Admin as a Service, scaling your support operations has never been easier. Our experts ensure that your systems grow seamlessly alongside your business needs.

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Portfolio

Recent Projects

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HubSpot Integration


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Custom Module Development


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SEO & PPC


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ZaaS Lite

Perfect for professionals and small teams seeking to enhance their operational efficiency. This tier provides an extra pair of hands to help optimise and improve your current Zendesk operations.
  • 10 hours/mo
  • Technical engagement
  • Strategic engagement
  • 48 hours SLA Support
  • Dedicated Success Manager

ZaaS Premium

Perfect for organisations with a large investment in Zendesk. This tier provides you access to a solution consultant with a dedicated project manager. With up to 25 hours of hands-on work per month.
  • Everything in ZaaS lite plus:
  • 25 hours/mo
  • 24 hours SLA Support
  • Roadmap and success plan
  • Yearly strategic review

Frequently Asked Questions

What is ZaaS (Zendesk admin as a Service)?

ZaaS is an enterprise support solution that provides organisations with access to Zendesk experts without the need to hire full-time resources. Our team offers tailored assistance for configuring your instance, optimising features, and implementing custom integrations.

How can ZaaS benefit my organisation?

ZaaS offers flexible support to accommodate rapid growth and changing needs. Whether you need hands-on help with configuration, best practices for using APIs, or custom app development, our dedicated consultants provide the expertise you need to enhance your customer support operations.

What types of support can I expect from ZaaS?

With ZaaS, you can access a range of services, including:
 • Custom integration or application builds
 • Advanced messaging setup
 • Out-of-the-box feature optimisation and configuration
 • Simplified governance across departments
 • Dedicated technical solution consultants for tactical help

How do I get started with ZaaS?

To get started with ZaaS, simply reach out to our team. We’ll assess your needs and customise a package that suits your organisation’s specific requirements.

How do I communicate with my dedicated ZaaS consultant?

Once you sign up for ZaaS, you will be assigned a dedicated consultant who will work closely with you. Communication can be done via email, video calls, or project management tools to ensure seamless collaboration.

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Transform Your Support Experience

Unlock the potential of your customer support with our expert Zendesk management services today.