ZaaS

ZaaS is an enterprise support solution that provides organisations with access to Zendesk experts without the need to hire full-time resources. Our team offers tailored assistance for configuring your instance, optimising features, and implementing custom integrations.

ZaaS offers flexible support to accommodate rapid growth and changing needs. Whether you need hands-on help with configuration, best practices for using APIs, or custom app development, our dedicated consultants provide the expertise you need to enhance your customer support operations.

With ZaaS, you can access a range of services, including:
 • Custom integration or application builds
 • Advanced messaging setup
 • Out-of-the-box feature optimisation and configuration
 • Simplified governance across departments
 • Dedicated technical solution consultants for tactical help

To get started with ZaaS, simply reach out to our team. We’ll assess your needs and customise a package that suits your organisation’s specific requirements.

Once you sign up for ZaaS, you will be assigned a dedicated consultant who will work closely with you. Communication can be done via email, video calls, or project management tools to ensure seamless collaboration.