Zendesk migration
Summarise with AI
Help Scout to Zendesk migration: done in a week.
Help Scout is a great tool until you outgrow it. Its data model is small enough to lift cleanly, so most Help Scout migrations finish in a single week, inside a Zendesk Implementation. Conversations, customers, mailboxes, saved replies and Beacon all come across.
- Migrated in a week, inside your implementation
- Beacon becomes the Zendesk Web Widget
- No downtime at cutover
- Fixed price, agreed up front
★ 5.0Zendesk Marketplace
150+Zendesk implementations
Run by ex-Zendesk people
Help Scout
Zendesk
- Conversations and notesTickets
- Customers and propertiesUsers
- MailboxesGroups and brands
- Saved repliesMacros
- DocsHelp centre
- BeaconWeb Widget
Our customers
Trusted by 150+ support teams to move to Zendesk
From one inbox to three markets, teams who moved to Zendesk with us say it went smoothly. Here is what they say.
“Gravity CX made our migration and setup seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs.”
Caroline LeeAdministration Officer · Australian Learning Group“The AI agent did not just take tickets off our plate, it gave our people a new career path. Three of our support team moved into sales because the AI was handling the volume, and our customers get answers the moment they ask.”
Jamie HoweHead of Customer Operations · The Bart Group“Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next.”
Chris JamesHead of Customer Operations · Ezypay“In just two weeks they had us fully operational. Despite our unusual use of Zendesk they adapted seamlessly and helped us develop solutions that worked, delivering outstanding value in a short period.”
Stacey YoungOperations Manager · NGS Structural Engineering“We knew something was not right with our setup but could not pinpoint where. Gravity CX diagnosed and fixed everything quickly, including problems we did not know about. The monitoring view they set up means we will catch anything like this much earlier next time.”
Alex StepinsCustomer Experience · EMU Australia“Outstanding support setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad went above and beyond to tailor the structure to our needs, with clear communication at every stage.”
Dorota BacalSustainability & Innovation Lead ANZ · Arkance“Gravity CX was instrumental in our transition to Zendesk, implementing across multiple departments. We have streamlined our operations and improved our customer experience.”
Sophie CarpenterHead of Customer Care · Mycar“Their expertise and hands-on approach ensured a smooth onboarding for our team. The support and training were outstanding, and they were always responsive and professional.”
Sean EdwardsMember Service Manager · My Weight Loss Clinic“Gravity CX transformed our Zendesk setup, making it a powerful tool that aligns perfectly with our operational needs.”
Cameron WykAfter Sales Team Leader · Midea“This is us implementing AI in the business in a considered way, with a trusted partner who already knows the product.”
Kat BeavonCOO · REIQ
Why it’s one of the fastest moves
A small model that lifts cleanly, into room to grow.
Help Scout
A shared inbox, done well
Small, well documented and quick to export.
- Mailboxes and conversations.
- Saved replies and simple workflows.
- Docs and Beacon for self-service.
Zendesk
Built for what comes next
What teams ask for once the inbox isn’t enough.
- Multi-brand routing and SLAs with escalation.
- A phone channel beside email and chat.
- Reporting by team, tag or customer tier.
The decisions we walk through with you
- Mailboxes → groups or brands
- Beacon → Web Widget
- Saved replies → macros
- Workflows to redesign
When teams move
Three signs you’ve outgrown Help Scout.
Past 10 agents
The team grows and routing gets complicated.
Reporting you need
Built-in reports stop answering, usually for SaaS or e-commerce metrics.
Integrations that matter
Salesforce, Jira, custom apps and AI agents become the deciding factor.
How a migration runs
Checked by a person, at every step.
- Step 1
Map
Help Scout mapped to Zendesk, mailbox by mailbox, with what to keep or leave.
You getA mapping you sign off.
- Step 2
Test migration
A sample of your conversations moved first, for your team to check in Zendesk.
You getNo surprises on the day.
- Step 3
Migrate and cut over
The full move in a week, then a final sync of anything new, so support never stops.
You getNo downtime.
- Step 4
Validate
Counts and samples checked against Help Scout, and the Web Widget live in your product.
You getProof nothing was lost.
Questions
Help Scout to Zendesk, answered
- Why is Help Scout one of the fastest migrations you do?
Help Scout’s data model is small enough to lift cleanly. Conversations, customers, mailboxes, saved replies, and Beacon configuration are all well-documented and export reliably. Most migrations finish in a single week as part of the Implementation engagement.
- When do teams outgrow Help Scout?
Help Scout’s shared inbox works well up to a point. Teams outgrow it when they need multi-brand routing, SLA enforcement with escalation logic, a phone channel, or team-, tag-, or customer-tier reporting. When those requirements appear, Zendesk handles them natively.
- What happens to our Beacon configuration when we move to Zendesk?
Beacon is replaced by the Zendesk Web Widget. Widget configuration, help centre connection, and in-app support context are all carried across. Your customers see the same in-app support experience; the infrastructure behind it switches to Zendesk.
- What gets moved from Help Scout to Zendesk?
Conversations and history, customer records, mailbox structure redesigned as Zendesk views and groups, saved replies rebuilt as macros, and Docs articles migrated to Zendesk Guide. The full knowledge base carries across.
Other migration paths
Moving from somewhere else?
Freshdesk to Zendesk
One of the cleanest moves: Freshdesk’s automation model is close to Zendesk’s.
Intercom to Zendesk
Conversations become tickets, without losing context, and Operator bots become Zendesk AI agents.
All migration paths
Seven paths into Zendesk, and the help centre on its own.
Book a call
Outgrown Help Scout?
We’ll confirm what to migrate, map your conversations and customers, and give you a fixed price.
You will get a calendar invite with a video link straight away.
- A call about your Help Scout setup and your team.
- The migration mapped and scoped.
- A fixed price and a written plan.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
