Zendesk migration
Summarise with AI
Zendesk migration, with every ticket and article intact.
Move to Zendesk from Intercom, Freshdesk, Salesforce, HubSpot, Help Scout or Jira, or merge two Zendesks into one. Your history, contacts, help centre and integrations come across, checked by a person before you switch.
- Full history: tickets, contacts, articles
- A test migration you check first
- No downtime at cutover
- Fixed price, live in 4 to 6 weeks
★ 5.0Zendesk Marketplace
150+Zendesk implementations
Run by ex-Zendesk people
Into Zendesk, from
The paths we deliver every month
Our customers
Trusted by 150+ support teams to move to Zendesk
From one inbox to three markets, teams who moved to Zendesk with us say it went smoothly. Here is what they say.
“Gravity CX made our migration and setup seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs.”
Caroline LeeAdministration Officer · Australian Learning Group“The AI agent did not just take tickets off our plate, it gave our people a new career path. Three of our support team moved into sales because the AI was handling the volume, and our customers get answers the moment they ask.”
Jamie HoweHead of Customer Operations · The Bart Group“Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next.”
Chris JamesHead of Customer Operations · Ezypay“In just two weeks they had us fully operational. Despite our unusual use of Zendesk they adapted seamlessly and helped us develop solutions that worked, delivering outstanding value in a short period.”
Stacey YoungOperations Manager · NGS Structural Engineering“We knew something was not right with our setup but could not pinpoint where. Gravity CX diagnosed and fixed everything quickly, including problems we did not know about. The monitoring view they set up means we will catch anything like this much earlier next time.”
Alex StepinsCustomer Experience · EMU Australia“Outstanding support setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad went above and beyond to tailor the structure to our needs, with clear communication at every stage.”
Dorota BacalSustainability & Innovation Lead ANZ · Arkance“Gravity CX was instrumental in our transition to Zendesk, implementing across multiple departments. We have streamlined our operations and improved our customer experience.”
Sophie CarpenterHead of Customer Care · Mycar“Their expertise and hands-on approach ensured a smooth onboarding for our team. The support and training were outstanding, and they were always responsive and professional.”
Sean EdwardsMember Service Manager · My Weight Loss Clinic“Gravity CX transformed our Zendesk setup, making it a powerful tool that aligns perfectly with our operational needs.”
Cameron WykAfter Sales Team Leader · Midea“This is us implementing AI in the business in a considered way, with a trusted partner who already knows the product.”
Kat BeavonCOO · REIQ
Migration paths
Where are you moving from? Start there.
Intercom to Zendesk
Conversations become tickets, without losing context, and Operator bots become Zendesk AI agents.
- Conversations
- Contacts
- Articles
- Workflows
Freshdesk to Zendesk
One of the cleanest moves: Freshdesk’s automation model is close to Zendesk’s.
- Tickets
- Agents and groups
- SLAs
- Custom fields
Salesforce Service Cloud to Zendesk
Redesigned, not lifted and shifted: over-customised routing gets simpler on the way.
- Cases
- Accounts
- Knowledge
- Routing
HubSpot Service Hub to Zendesk
Support moves to Zendesk; HubSpot can stay your CRM, connected natively.
- Tickets
- Contacts
- Knowledge base
Help Scout to Zendesk
A small, clean data model that lifts across quickly.
- Conversations
- Customers
- Mailboxes
- Saved replies
Jira Service Management to Zendesk
Customer-facing support moves to Zendesk; Jira stays for engineering, synced both ways.
- Issues
- Queues
- Forms
- Jira sync
Zendesk to Zendesk
Two instances merged into one, with multi-brand done properly.
- Tickets
- Agents
- Macros
- Help centres
Only the help centre?
Articles, categories and search redirects, with your SEO kept by proper 301 redirects.
- Articles
- Categories
- 301 redirects
What we carry across
Everything your team relies on, moved and mapped.
Tickets and history
Every conversation, attachment and custom field, searchable in Zendesk.
Contacts and accounts
Customers and organisations, with their custom fields and segments.
Workflows
Macros, triggers, automations and SLAs, rebuilt as Zendesk equivalents.
Help centre and integrations
Articles and structure moved, design kept or rebuilt, integrations rewired.
How a migration runs
Checked by a person, at every step.
We don’t hand you a self-serve tool and walk away. With Zendesk’s import APIs, partner-grade tools like Help Desk Migration, custom scripts where needed and our own audit, every migration is validated end to end.
- Step 1
Map
Your old platform mapped field by field to Zendesk’s model, with what to keep, merge or leave behind.
You getA mapping you sign off.
- Step 2
Test migration
A sample of your data moved first, for your team to check in Zendesk before anything final.
You getNo surprises on the day.
- Step 3
Migrate and cut over
The full move, then a final sync of anything new, so support never stops.
You getNo downtime.
- Step 4
Validate
Counts and samples checked against the source by our audit, before the old platform goes.
You getProof nothing was lost.
Questions
Before you migrate
- How long does a Zendesk migration take?
A migration runs inside a Zendesk Implementation: most teams are live in 4 to 6 weeks, and the data move itself takes one to two weeks of that.
- Will we lose any ticket history?
No. Tickets, conversations, attachments and custom fields come across and stay searchable in Zendesk. We check counts and samples against your old platform before it’s switched off.
- Is there downtime when we switch?
No. We migrate, then run a final sync of anything new just before cutover, so your team keeps answering customers throughout.
- Can you migrate only our help centre?
Yes. Articles, categories and attachments move to Zendesk’s help centre, and 301 redirects keep the search rankings your old articles earned.
- We’re a large organisation. Where do we start?
With our guide to Zendesk migration strategies for large organisations: phasing, data mapping and running two systems side by side. Then book a scoping call and we’ll map yours.
Book a call
Migrating to Zendesk? Let’s map it.
We’ll map your current platform, scope the migration and give you a fixed price.
You will get a calendar invite with a video link straight away.
- A call about your platform, your data and your timing.
- The migration mapped and scoped.
- A fixed price and a written plan.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
