Information We Collect
We may collect the following types of information when you use our Zendesk Apps:
- Personal Information: This includes data that can identify you personally, such as your name, email address, and other contact details you provide when using our services.
- Non-Personal Information: This includes data that cannot be used to identify you, such as aggregated or anonymised data, or usage statistics related to our services.
How We Use Your Information
We use your personal information to:
- Provide and improve our services.
- Communicate with you regarding support and updates.
- Respond to your inquiries or requests.
- Ensure our services function as intended.
We may also use non-personal information for analytics, research, and improving user experiences within our services.
Third-Party Data Sharing
We may share non-personal information with third-party platforms and service providers to help us run our services effectively. These providers may include:
- Google Analytics (for analytics and performance tracking)
- Amazon Web Services (AWS) (for data hosting and storage)
- Other services as required for our operations.
We ensure that all third-party providers comply with relevant data protection laws and use the data in accordance with our instructions.
Data Hosting and International Transfers
Your data is primarily hosted in the United States using AWS. By using our services, you acknowledge and consent to the transfer and storage of your data in the U.S. While we take all reasonable steps to protect your personal information, please note that laws regarding data privacy may differ in the U.S. from those in Australia.
Data Retention and Deletion
We retain your personal information for as long as it is necessary to provide our services and comply with legal obligations. You have the right to request the deletion of your personal information at any time. To request data deletion, please email us at: support@gravity.cx
Your Rights and Choices
You have the right to:
- Access and correct the personal information we hold about you.
- Request the deletion of your personal data.
- Object to the processing of your personal information in certain circumstances.
If you would like to exercise any of these rights, please contact us at support@gravity.cx.
Security of Your Information
We take reasonable measures to ensure the security of your personal information and protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any changes will be posted on this page, and the revised policy will be effective as of the date indicated.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
This Privacy Policy was last updated on 13 September 2026.
