30-minute consultation
Talk to a Premier Partner.
We’ll diagnose your situation, whether that’s a new launch, a messy instance or ongoing optimisation, and recommend the right engagement. No sales sequence afterwards.
What happens on the call
- 0–5 minWhere you are now: agent count, current helpdesk, what prompted the call.
- 5–20 minWe work through the instance or the launch plan and name the constraints we can see.
- 20–28 minWhich engagement fits (Implementation, Rescue, or Managed Zendesk) and roughly what it costs.
- 28–30 minNext step, agreed out loud. A written summary follows the same day.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
- Fixed price, fixed scope, written guarantee
- A senior consultant on the call, not a qualifier
- No sales sequence if the timing is wrong
- We’ll tell you if Zendesk is the wrong answer
“We knew something was not right with our setup but could not pinpoint where. Gravity CX diagnosed and fixed everything quickly, including problems we did not know about. The monitoring view they set up means we will catch anything like this much earlier next time.”
Alex StepinsCustomer Experience · EMU Australia
Not ready to talk yet?
Start somewhere without a call.
Price your Zendesk
Plans, add-ons and AI costs, worked out for your team.
Check your Zendesk’s health
A fixed-price audit of your instance, with a written roadmap.
Read what’s coming
The six CX trends for 2026, and the full report as a PDF.
