Zendesk OS, the software layer we built for our own clients.
Apps that live inside your Zendesk instance or help accelerate your AI deployment. Automated Health Check continuously audits your setup. Faqify turns resolved tickets into help articles. Use them standalone, or get full access included with any Implementation, Rescue, or Scale engagement.
Enhance Your Operations with our Zendesk Add-On
Zendesk Auto Health Check
Faqify – Automated Help Center
Zendesk Agent Chat
Zendesk Auto Health Check
Reads 200+ signals from your Zendesk instance: workflows, routing rules, macros, triggers, automations, SLA policies, queue health, agent utilisation, ticket form structure, knowledge base coverage. Surfaces what’s broken, and is costing you money in seconds
Faqify — turn resolved tickets into help articles.
AI-powered knowledge base automation. Faqify watches your resolved tickets, identifies repeat issues, and drafts help articles ready for your review. The bigger the help centre, the more deflection. The more deflection, the lower your ticket volume.
Zendesk Agent Chat
Agent Ticket Chat brings real-time chat directly into the ticket sidebar so your team can coordinate on tickets without cluttering the thread or switching tools.
Agent Ticket Chat is an in-sidebar app that gives agents a dedicated chat room per ticket. Discuss the case with other agents viewing the same ticket, see who’s viewing in real time, @mention teammates to pull them in, and save the full conversation to the ticket as an internal note with one click. Everything stays in context and in Zendesk.