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INDUSTRIES

E-commerce
We turn your support queue into a revenue channel reducing cart abandonment and converting service moments into repeat purchases.
Financial Services
We build compliant, audit-ready support operations that hold up under regulatory scrutiny without sacrificing the customer experience.
SaaS
We help SaaS teams scale support without scaling headcount automating tier-1 resolution so your team focuses on complex, high-value issues.

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ZENDESK SERVICES

Implementation
The 6-Week Zendesk Launch for Growing Support Teams
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A Sprint for a Zendesk You’ve Outgrown
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The Managed Service for 20-100 Agent Support Teams
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CORE EXPERTISE

Customer Experience
Smarter support, happier customers.
Employee Experience
Better tools, more engaged teams.
Agentic Workforce
AI capabilities that work while you sleep.
Voice AI
Deploy Voice AI Capability to help customer over the phone 24/7

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INSIGHTS

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Customer Stories
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Customer stories

How Gravity CX Transformed Ezypay’s Support Operation from the Ground Up

Client Snapchost IndustryFinancial Technology / Payments Founded1996 Countries Served10 APAC Markets Payment Processed$3B+ Across APAC…
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AI agent, B2C, Fintech, Zendesk
The Bart Group Converted Support Into Revenue with Gravity CX

Overview The Bart Group runs one of Australia’s most established multi-brand furniture and bedding retail…
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AI agent, B2C, Retail – E-commerce, Zendesk
How Gravity CX Transformed CX Operations for EMU Australia Across Three Global Markets

Overview EMU Australia is a premium footwear brand renowned for handcrafted sheepskin boots, slippers and…
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AI agent, B2B, B2C, Retail – E-commerce, Zendesk

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