“Gravity CX diagnosed and fixed everything quickly, including problems we did not know about.”
Alex StepinsCustomer Experience · EMU Australia
1 queuereplacing shared outlook inboxesHow My Weight Loss Clinic Unified Remote Member Services“Their expertise and hands-on approach ensured a smooth onboarding for our team.”Sean EdwardsMember Service Manager · My Weight Loss ClinicRead the story
~6 hoursof agent time back every weekHow AI Is Transforming REIQ’s Members Resolution Process“This is us implementing AI in the business in a considered way, with a trusted partner who already knows the product.”Kat BeavonCOO · REIQRead the story
2 weeksfrom kickoff to liveAdapting Zendesk for NGS Structural Engineers in Two Weeks“In just two weeks they had us fully operational.”Stacey YoungOperations Manager · NGS Structural EngineeringRead the story
99%+customer resolution SLAHow Gravity CX Transformed Ezypay’s Support Operation from the Ground Up“Before Gravity CX we were largely going through the motions.”Chris JamesHead of Customer Operations · EzypayRead the story
~2,000AI conversations handled per monthThe Bart Group Converted Support Into Revenue with Gravity CX“The AI agent did not just take tickets off our plate, it gave our people a new career path.”Jamie HoweHead of Customer Operations · The Bart GroupRead the storyIn their own words
Not every project has a case study. These customers told us in their own words.
“Outstanding support setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad went above and beyond to tailor the structure to our needs, with clear communication at every stage.”
Dorota BacalSustainability & Innovation Lead ANZ · Arkance“Gravity CX transformed our Zendesk setup, making it a powerful tool that aligns perfectly with our operational needs.”
Cameron WykAfter Sales Team Leader · Midea“Gravity CX was instrumental in our transition to Zendesk, implementing across multiple departments. We have streamlined our operations and improved our customer experience.”
Sophie CarpenterHead of Customer Care · Mycar“Gravity CX made our migration and setup seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs.”
Caroline LeeAdministration Officer · Australian Learning GroupTalk to us about where your support team is today. We’ll tell you which engagement fits, and roughly what it costs.
“Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next.”
Chris JamesHead of Customer Operations · Ezypay
