Zendesk pricing Australia 2026
Summarise with AI
Zendesk pricing in Australia, 2026: what you’ll actually pay.
Zendesk Suite costs US$55 to US$169 per agent per month, billed annually in US dollars. Add-ons and AI resolutions past your allowance (US$2.00 each) cost extra. Buy through Gravity CX: Zendesk’s price for the licences, our services at a discount.
★ 5.0Zendesk Marketplace
150+Zendesk implementations
Run by ex-Zendesk people
Zendesk prices at a glance
USD · per agent / month
- Suite Team$55$69
- Suite Professional$115$149
- Suite Enterprise$169—
- Copilot add-on+$50—
- QA + WFM add-on+$50—
Our customers
Trusted by 150+ support teams to buy and run Zendesk
From one inbox to three markets, teams who bought Zendesk with us got the plan they needed, and nothing they didn’t.
“Gravity CX was instrumental in our transition to Zendesk, implementing across multiple departments. We have streamlined our operations and improved our customer experience.”
Sophie CarpenterHead of Customer Care · Mycar“The AI agent did not just take tickets off our plate, it gave our people a new career path. Three of our support team moved into sales because the AI was handling the volume, and our customers get answers the moment they ask.”
Jamie HoweHead of Customer Operations · The Bart Group“Gravity CX made our migration and setup seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs.”
Caroline LeeAdministration Officer · Australian Learning Group“Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next.”
Chris JamesHead of Customer Operations · Ezypay“In just two weeks they had us fully operational. Despite our unusual use of Zendesk they adapted seamlessly and helped us develop solutions that worked, delivering outstanding value in a short period.”
Stacey YoungOperations Manager · NGS Structural Engineering“We knew something was not right with our setup but could not pinpoint where. Gravity CX diagnosed and fixed everything quickly, including problems we did not know about. The monitoring view they set up means we will catch anything like this much earlier next time.”
Alex StepinsCustomer Experience · EMU Australia“Outstanding support setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad went above and beyond to tailor the structure to our needs, with clear communication at every stage.”
Dorota BacalSustainability & Innovation Lead ANZ · Arkance“Their expertise and hands-on approach ensured a smooth onboarding for our team. The support and training were outstanding, and they were always responsive and professional.”
Sean EdwardsMember Service Manager · My Weight Loss Clinic“Gravity CX transformed our Zendesk setup, making it a powerful tool that aligns perfectly with our operational needs.”
Cameron WykAfter Sales Team Leader · Midea“This is us implementing AI in the business in a considered way, with a trusted partner who already knows the product.”
Kat BeavonCOO · REIQ“We train our store teams never to sound generic, and we wanted our chat to meet the same standard. Gravity CX helped us build a messaging experience that genuinely sounds like Jo Mercer. It now handles around 30% of our enquiries, so our team can spend their time on the customers who need us most.”
Jane BassettCustomer Experience Manager · Jo Mercer
Zendesk Suite plans
How much does Zendesk cost? Three plans, one most teams need.
- For small teams
Suite Team
$55 / agent / month billed annually · $69 monthly
Teams bringing email, chat, social and voice together for the first time.
- Omnichannel routing
- Messaging and live chat
- One help centre
- 5 AI resolutions per agent a month
Watch out forNo SLAs, one help centre, limited reporting. Fine at 5 agents, tight at 25.
- The plan we implement most
Suite Professional
$115 / agent / month billed annually · $149 monthly
Scaling teams of 10 to 100 agents.
- Skills-based routing
- SLAs and custom ticket forms
- Real-time and custom reporting
- 10 AI resolutions per agent a month
Watch out forAI resolutions past the allowance are billed on use. We model this before you buy.
- For regulated and multi-brand
Suite Enterprise
$169 / agent / month billed annually
Regulated industries, multi-brand setups, 40+ agents.
- Sandbox environments
- Custom roles and audit logs
- Advanced data protection
- Contextual agent workspaces
Watch out forEnterprise deals are negotiated, so buying through a partner who knows them pays off most here.
Implementation offer
See if you qualify for 50% off your implementation and 12 months of free support.
Buy your Zendesk licences through us. From a yearly spend of US$15,000 for teams new to Zendesk, or US$20,000 for teams already on it, your implementation is 50% off and your first 12 months of support are free.
Your yearly Zendesk spend
$16,560
12 agents × $115 × 12 months, billed annually
$0Threshold: $15,000
50% off your implementation, and 12 months of support free.
- 50% off your Zendesk Implementation
- 12 months of support, free
$0 short of the threshold.
11 agents on Suite Professional would qualify. Below it, you still pay Zendesk’s price and get our services at a discount.
At Zendesk’s list prices, billed annually, for licences bought through Gravity CX. We confirm eligibility on the call.
Buying through Gravity CX
Buy Zendesk through Gravity CX, and pay less for the help.
Your licences cost the same as buying from Zendesk. What changes is everything around them: a Premier Partner on your side, and our implementation and support at a discount.
- Day 1
We look at how you support
A 30-minute call about channels, volumes and where your team is heading.
You getAn honest read on fit.
- Within a week
A licensing recommendation
Plan, seat mix, add-ons and an AI-usage estimate, in writing, with the reasons.
You getA number you can budget.
- On your approval
We handle the purchase
One partner for the paperwork and the Zendesk relationship, no vendor sales cycle.
You getZendesk’s price, our services at a discount.
- 4 to 6 weeks
Launch, if you want us
Pair the licences with a fixed-price implementation at a discount, or take them and run.
You getNo obligation either way.
For Australian teams
Two currencies, and the one cost that moves.
Zendesk licences
Billed in US dollars
Zendesk invoices in USD at the same list price worldwide. Buying through a partner doesn’t change the currency, ours included.
Gravity CX services
Invoiced in Australian dollars
Implementation, health checks and managed support are quoted and invoiced in AUD, so the help is a fixed local cost.
The exchange rate
Plan for it
If the Australian dollar falls from 65 to 60 US cents, a US$20,000 yearly licence costs about A$2,600 more. We model your licences at today’s rate and a lower one, and advise on timing and contract structure.
Worked examples
What three real team sizes pay a month.
A 5-agent startup
Email and chat, a help centre, no AI yet.
- Suite Team · 5 × $55
- $275
- AI resolutions · 25 included
- $0
Per month$275$3,300 a year
A 20-agent scale-up
SLAs, skills routing and Copilot for every agent.
- Suite Professional · 20 × $115
- $2,300
- Copilot · 20 × $50
- $1,000
- AI resolutions · 200 included
- $0
Per month$3,300$39,600 a year
An AI-first team of 10
An AI agent resolving 1,000 conversations a month.
- Suite Professional · 10 × $115
- $1,150
- AI resolutions · 100 included
- $0
- 900 more × $2.00, pay as you go
- $1,800
Per month$2,950less with committed resolutions
USD, billed annually, at list prices. Taxes, phone minutes and SMS are extra. Price your own team in 60 seconds.
Add-ons
Zendesk add-on pricing
| Add-on | Price | What it does | Worth it for |
|---|---|---|---|
| Copilot | $50 | Drafts replies, suggests next steps and summarises tickets. | Teams chasing faster handle times, on any Suite plan. |
| QA + WFM | $50 | Workforce management and quality assurance: forecasting, scheduling and automatic QA scoring of every conversation. | Teams of 20+ with uneven volume. |
| Contact Center | $83 | Advanced voice: IVR, call routing and live monitoring. | Phone-first support teams. |
| Advanced data privacy | Quoted | Advanced encryption, data masking and data centre location. | Finance, health and government. |
Per agent per month, billed annually.
AI agents
How Zendesk prices AI, and where budgets slip.
You pay per automated resolution
Each plan includes a monthly allowance of resolutions per agent. Past it, every conversation the AI agent fully resolves is billed: as you go, or for less when you commit to a volume up front.
- 5
- included per agent a month on Suite Team
- 10
- included per agent a month on Suite Professional
- $2.00
- each after that, pay as you go
$1,800
a month for 900 resolutions past a 10-agent team’s allowance on Suite Professional, paid as you go. That’s the line to model before you sign.
We size it from your own ticket data: how many conversations are repeat questions, and how many the AI agent can close without a person.
Choosing a plan
Which Zendesk plan fits your team?
Suite Team
Under 10 agents
Email, chat and a help centre in one place, without paying for routing you won’t use yet.
Suite Professional
10 to 100 agents
SLAs, skills routing and real reporting: the point where Team starts to pinch.
Suite Enterprise
Regulated or multi-brand
Sandboxes, audit logs and data controls for finance, health and government.
Any Suite plan + Contact Center
Phone-first
Advanced voice on top of the plan your team size calls for.
Questions
Zendesk pricing, answered
- How much does Zendesk cost per agent?
Zendesk Suite costs US$55 (Suite Team), US$115 (Suite Professional) and US$169 (Suite Enterprise) per agent per month, billed annually; billed monthly, Team and Professional are US$69 and US$149. Add-ons such as Copilot are US$50 per agent per month on top.
- Is it more expensive to buy Zendesk through a partner?
No. Through Gravity CX you pay Zendesk’s standard price for your licences, and you get our services, from implementation to ongoing support, at a discount. Around the purchase you also get an assessment of what your business actually needs, a licensing recommendation with the reasoning, and a partner who stays accountable through implementation, renewals and upgrades.
- Does Zendesk charge in Australian dollars?
No. Zendesk bills in USD (it also supports EUR, GBP and BRL) at the same list price worldwide. That holds when you buy through a partner, Gravity CX included. Our own services are invoiced in AUD. Your licence cost in AUD moves with the exchange rate, so we model it at today’s rate and a lower one, and advise on contract timing and structure to limit the exposure.
- Can I buy Zendesk through an Australian partner?
Yes. Gravity CX is a Zendesk Premier Partner based in Melbourne. You pay Zendesk’s list price, in USD. What a partner adds is the licensing advice, the implementation and support, at a discount when your licences come through us.
- Is annual billing worth it?
Almost always. Annual billing is significantly cheaper than monthly, and Zendesk offers further discounts on multi-year terms. Monthly makes sense only if you’re genuinely unsure about the platform in which case, start with the free trial instead.
- How do I estimate AI resolution costs?
Each Suite plan includes automated resolutions per agent each month: 5 on Suite Team, 10 on Suite Professional. Past that, each resolution costs US$2.00 paid as you go, or less when you commit to a volume. We model it from your own ticket data before you commit.
- Do you have to buy implementation from Gravity to buy licences through Gravity?
No. Licensing and implementation are separate. Plenty of clients buy licences through us and self-implement you still get renewal support and a partner on call.
Book a call
Buy Zendesk with someone on your side of the table.
Buy Zendesk through Gravity CX: Zendesk’s price for the licences, our services at a discount, and a free licensing assessment from a Premier Partner with 150+ implementations behind the advice.
You will get a calendar invite with a video link straight away.
- A call about your channels, volumes and team.
- A written plan, seat and add-on recommendation.
- Zendesk’s price through us, our services at a discount.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
