Zendesk Health Check find out what’s broken before it costs you more.
Two ways to audit your Zendesk. A free automated assessment that scans your configuration and flags what’s broken, mis-configured, or wasting money. Or a comprehensive expert review by a senior solution consultant with a live presentation of findings and a prioritised remediation roadmap.
Zendesk Premier Partner · 12+ years in Zendesk · 48-hour turnaround · 200+ Health Checks delivered
Trusted by Industry Leaders
We partner with organisations across multiple industries to deliver transformative customer service solutions that scale.
Choose the right level of review for your team.
Free Health Check
An automated scan of your Zendesk instance via read-only OAuth. Our app reads 200+ signals across your configuration, routing, macros, triggers, SLAs, and queue health, and generates an instant report showing what’s broken, what’s misconfigured, and what’s costing you money. No consultant time required. Start improving in minutes.
Expert Review
A senior Gravity CX solution consultant reviews your Zendesk end-to-end technical configuration, plus an operational assessment of how your team actually uses it. Delivered as a live presentation of findings with a prioritised remediation roadmap.
Free Health Check, instant Zendesk configuration audit.
The free Health Check is powered by Zendesk OS, our app suite built for Gravity CX clients. Connect your Zendesk via read-only OAuth, and the app scans your entire configuration in minutes, including routing rules, macros, triggers, automations, SLA policies, queue health, and more.
- Instant configuration scan: 200+ signals across your Zendesk instance
- Broken and misconfigured items flagged by severity
- Cost and efficiency impact estimate what each issue is likely costing you
- Instant report dashboard
- No consultant call required, self-serve from start to finish
Expert Review, a senior solution consultant, start to finish.
The Expert Review pairs our Automated Health Check technology with a senior Gravity CX solution consultant who reviews your Zendesk end-to-end. This is not a tool report emailed to you; it’s a structured engagement with a consultant who knows your setup by the time they present.
- Senior solution consultant assigned to your review
- Automated Health Check + qualitative operational assessment
- Full configuration audit routing, macros, triggers, SLAs, integrations, reporting, and AI
- Comprehensive report, prioritised recommendations
- Live presentation of findings, a scheduled session, not a PDF drop
- Recommended next step: Implementation, Rescue, or Scale, with written rationale
What does a customer experience consulting firm do?
A customer experience consulting firm helps organisations design and optimise customer service operations, support workflows, and service technology platforms.
What is Zendesk consulting?
Zendesk consulting involves implementing, configuring, and optimising Zendesk to improve customer support workflows and automation.
How can automation improve customer support?
Automation reduces manual work, shortens response times, and enables support teams to focus on complex customer issues.