Zendesk Health Check
Summarise with AI
Zendesk health check: find out what’s broken before it costs you more.
Two ways to audit your Zendesk. A free automated scan that flags what’s broken, misconfigured or wasting money, in two minutes. Or an expert review by a senior consultant, with a roadmap ranked by impact in seven days.
- Free scan, about 2 minutes
- 200+ signals checked
- Expert review: A$999, 7 days
- Refund if it isn’t useful
★ 5.0Zendesk Marketplace
400+health checks run
Run by ex-Zendesk people
62/100
- 3 critical
- 7 warnings
- 12 passed
- CriticalSLA counts internal notes as a first reply
The dashboard is green while customers wait.
- Critical31 triggers with no owner, 4 in conflict
Tickets reassigned twice before anyone replies.
- Warning12 Copilot seats paid for, none switched on
Turn them on for the busiest queue, or drop them at renewal.
Our customers
Trusted by 150+ support teams to get Zendesk right
From retailers to software teams, support teams across ANZ ask us to find what’s quietly broken in their Zendesk.
“We knew something was not right with our setup but could not pinpoint where. Gravity CX diagnosed and fixed everything quickly, including problems we did not know about. The monitoring view they set up means we will catch anything like this much earlier next time.”
Alex StepinsCustomer Experience · EMU Australia“The AI agent did not just take tickets off our plate, it gave our people a new career path. Three of our support team moved into sales because the AI was handling the volume, and our customers get answers the moment they ask.”
Jamie HoweHead of Customer Operations · The Bart Group“Gravity CX made our migration and setup seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs.”
Caroline LeeAdministration Officer · Australian Learning Group“Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next.”
Chris JamesHead of Customer Operations · Ezypay“In just two weeks they had us fully operational. Despite our unusual use of Zendesk they adapted seamlessly and helped us develop solutions that worked, delivering outstanding value in a short period.”
Stacey YoungOperations Manager · NGS Structural Engineering“Outstanding support setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad went above and beyond to tailor the structure to our needs, with clear communication at every stage.”
Dorota BacalSustainability & Innovation Lead ANZ · Arkance“Gravity CX was instrumental in our transition to Zendesk, implementing across multiple departments. We have streamlined our operations and improved our customer experience.”
Sophie CarpenterHead of Customer Care · Mycar“Their expertise and hands-on approach ensured a smooth onboarding for our team. The support and training were outstanding, and they were always responsive and professional.”
Sean EdwardsMember Service Manager · My Weight Loss Clinic“Gravity CX transformed our Zendesk setup, making it a powerful tool that aligns perfectly with our operational needs.”
Cameron WykAfter Sales Team Leader · Midea“This is us implementing AI in the business in a considered way, with a trusted partner who already knows the product.”
Kat BeavonCOO · REIQ“We train our store teams never to sound generic, and we wanted our chat to meet the same standard. Gravity CX helped us build a messaging experience that genuinely sounds like Jo Mercer. It now handles around 30% of our enquiries, so our team can spend their time on the customers who need us most.”
Jane BassettCustomer Experience Manager · Jo Mercer
Two ways to check
Choose the depth your team needs.
- Free · about 2 minutes
Free health check
Free · instant report
An automated scan through read-only Zendesk sign-in. It reads 200+ signals and shows what’s broken, misconfigured or costing you money. No call needed.
- Configuration, routing, macros and triggers
- SLAs and queue health
- An instant report, nothing to pay
- A$999 · roadmap in 7 days
Expert review
A$999 · one-off
A senior consultant goes through your Zendesk by hand and presents what they find, live, with a roadmap ranked by impact.
- Routing, macros, triggers, SLAs, integrations, reporting and AI
- A roadmap ranked by impact, presented live
- About 2 hours of your team’s time
- A refund if it isn’t useful
What gets checked
Everything that quietly drifts in a Zendesk.
- Routing rules
- Triggers and automations
- Macros
- SLA policies
- Queue health
- Views
- Ticket forms and fields
- Integrations
- Reporting
- AI setup
- Licences and seats
Questions
The health check, answered
- Is the free scan really free?
Yes. You sign in, the scan runs, and you get the report straight away. There’s no call and nothing to pay.
- What access does the free scan need?
Read-only access through Zendesk’s own sign-in (OAuth). It reads your configuration and changes nothing.
- What’s the difference between the scan and the expert review?
The scan is automated: it checks 200+ signals and tells you what it finds. The expert review is a senior consultant looking at your Zendesk with your goals in mind, explaining why things are set up the way they are, and ranking the fixes by impact.
- How long does the expert review take?
You get the roadmap in seven days. It takes about two hours of your team’s time, mostly the kickoff and the live presentation.
- What happens after the review?
We recommend a next step, whether that’s an implementation, a rescue or Managed Zendesk, with the reasoning in writing. There’s no obligation: the roadmap is yours either way.
- Does it check what we pay for?
Yes. Licences and seats are one of the areas it checks, so it shows agents and add-ons you pay for but don’t use. What each plan and add-on costs is on our Zendesk pricing page.
Book a call
Not sure which you need?
Talk to us for 30 minutes. We’ll tell you whether the free scan is enough, or what a review would find.
You will get a calendar invite with a video link straight away.
- A call about your Zendesk and what’s bothering you.
- The check that fits, and why.
- The scan link or a review booked.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
