Zendesk migration
Summarise with AI
HubSpot Service Hub-to-Zendesk migration: keep the HubSpot CRM.
Most teams leaving Service Hub want to keep HubSpot for sales and marketing. We move support to Zendesk, then connect the two natively: sales keeps HubSpot, support gets Zendesk, and customer data flows both ways.
- HubSpot CRM stays, connected to Zendesk
- Full history: tickets, chats, emails
- No downtime at cutover
- Fixed price, live in 4 to 6 weeks
★ 5.0Zendesk Marketplace
150+Zendesk implementations
Run by ex-Zendesk people
HubSpot
Zendesk
- Tickets and pipelinesTickets and groups
- Chat and email conversationsTickets
- Contacts and companiesUsers, linked to HubSpot
- Knowledge base and portalHelp centre
- Ticket workflowsTriggers and automations
- Snippets and canned responsesMacros
Our customers
Trusted by 150+ support teams to move to Zendesk
From one inbox to three markets, teams who moved to Zendesk with us say it went smoothly. Here is what they say.
“Gravity CX made our migration and setup seamless. Their team was professional, knowledgeable, and went above and beyond to ensure everything was perfectly tailored to our needs.”
Caroline LeeAdministration Officer · Australian Learning Group“The AI agent did not just take tickets off our plate, it gave our people a new career path. Three of our support team moved into sales because the AI was handling the volume, and our customers get answers the moment they ask.”
Jamie HoweHead of Customer Operations · The Bart Group“Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next.”
Chris JamesHead of Customer Operations · Ezypay“In just two weeks they had us fully operational. Despite our unusual use of Zendesk they adapted seamlessly and helped us develop solutions that worked, delivering outstanding value in a short period.”
Stacey YoungOperations Manager · NGS Structural Engineering“We knew something was not right with our setup but could not pinpoint where. Gravity CX diagnosed and fixed everything quickly, including problems we did not know about. The monitoring view they set up means we will catch anything like this much earlier next time.”
Alex StepinsCustomer Experience · EMU Australia“Outstanding support setting up our Zendesk reporting, delivering a solution that exceeded our expectations. Chad went above and beyond to tailor the structure to our needs, with clear communication at every stage.”
Dorota BacalSustainability & Innovation Lead ANZ · Arkance“Gravity CX was instrumental in our transition to Zendesk, implementing across multiple departments. We have streamlined our operations and improved our customer experience.”
Sophie CarpenterHead of Customer Care · Mycar“Their expertise and hands-on approach ensured a smooth onboarding for our team. The support and training were outstanding, and they were always responsive and professional.”
Sean EdwardsMember Service Manager · My Weight Loss Clinic“Gravity CX transformed our Zendesk setup, making it a powerful tool that aligns perfectly with our operational needs.”
Cameron WykAfter Sales Team Leader · Midea“This is us implementing AI in the business in a considered way, with a trusted partner who already knows the product.”
Kat BeavonCOO · REIQ“We train our store teams never to sound generic, and we wanted our chat to meet the same standard. Gravity CX helped us build a messaging experience that genuinely sounds like Jo Mercer. It now handles around 30% of our enquiries, so our team can spend their time on the customers who need us most.”
Jane BassettCustomer Experience Manager · Jo Mercer
After the migration
Sales stays in HubSpot. Support moves to Zendesk.
HubSpot
Stays your CRM
For sales and marketing, as today.
- The source of truth for contacts, deals and accounts.
- Support activity visible to sales.
- Your sales team never logs into Zendesk.
Zendesk
Becomes your help desk
For support, built for it from the ground up.
- Customer context from HubSpot in every ticket.
- Routing, SLAs and reporting for support at scale.
- Your support team never logs into HubSpot.
The decisions we walk through with you
- What syncs, and which way
- Pipelines → Zendesk groups
- Workflows to redesign
- Who owns which field
How a migration runs
Checked by a person, at every step.
- Step 1
Map
Service Hub mapped field by field to Zendesk, with the HubSpot connection planned.
You getA mapping you sign off.
- Step 2
Test migration
A sample of your tickets moved first, for your team to check in Zendesk.
You getNo surprises on the day.
- Step 3
Migrate and cut over
The full move in the final week, with a parallel run, so support never stops.
You getNo downtime.
- Step 4
Validate
Counts and samples checked against HubSpot, and the CRM connection tested.
You getProof nothing was lost.
Questions
HubSpot to Zendesk, answered
- We want to keep HubSpot for CRM: is that possible while using Zendesk for support?
Yes, this is the most common outcome for HubSpot migrations. Your revenue team keeps HubSpot for sales and marketing, your support team gets Zendesk, and customer data flows in both directions via the native HubSpot ↔ Zendesk integration.
- What gets migrated from HubSpot Service Hub to Zendesk?
Support conversations and tickets, contact and company records, knowledge base articles, and team and group structure. HubSpot workflows are redesigned as Zendesk triggers and automations rather than ported directly, since the logic engines differ.
- How long does a HubSpot to Zendesk migration take?
4–6 weeks, fixed price. HubSpot has a clean data model and well-documented export tools, making it one of the fastest platforms to migrate to. Cutover happens in the final week with a parallel-run period.
- What does the native HubSpot ↔ Zendesk integration do?
A two-way sync. Customer context from HubSpot appears in every Zendesk ticket, and ticket activity flows back into HubSpot, so sales know what the customer has been through.
Other migration paths
Moving from somewhere else?
Salesforce Service Cloud to Zendesk
Salesforce CRM can stay too, synced both ways with Zendesk.
Help Scout to Zendesk
A small, clean data model that lifts across quickly.
All migration paths
Seven paths into Zendesk, and the help centre on its own.
Book a call
Ready to move support to Zendesk while keeping HubSpot?
We’ll map the support side, confirm how HubSpot connects and give you a fixed price.
You will get a calendar invite with a video link straight away.
- A call about your Service Hub setup and your team.
- The migration and the HubSpot connection scoped.
- A fixed price and a written plan.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
