IT teams deal with a steady stream of requests, such as software installations, access issues, network problems, and security alerts. Staying on top of these tasks is essential for keeping your organisation productive and running smoothly.
Having an organised IT support system can really help. We created a pre-built Zendesk Implementation Template, for IT departments to make handling requests quicker and easier.
Why IT teams choose Zendesk
Building a help desk from the ground up can take weeks. Our Zendesk Implementation Template for IT comes with the workflows, fields, and processes your team needs already set up. You can start managing tickets effectively right away.
This template is useful for IT help desks, system administrators, and tech support teams of any size. It gives you a single place to manage requests, track issues, and keep employees updated.
Pre-built ticket forms for common IT requests
Each request type has its own form to collect the right details from the start:
- Technical support – Record employee name, department, device, and urgency.
- Software & hardware requests – Track install requests, upgrades, and system details.
- Access & permissions – Manage access requests with fields for employee and department details.
- Security incidents – Capture information about security issues, severity, and location.
- Network & connectivity – Log network outages or connectivity problems quickly.
- Backup & recovery – Track backup, restore, and disaster recovery requests.
- System updates & patches – Keep track of software updates and patch deployments.
How Zendesk improves IT operations
Workflows that work: Tickets automatically route to the right IT specialists, so requests are resolved faster.
Clear communication: Employees are kept up to date with automated notifications and personalised responses.
Centralised tracking: All requests are managed in one place, so it’s easy to see progress and avoid losing tickets.
Scalable for growth: You can add new agents, departments, and channels as your organisation grows.
Cost-effective setup: A pre-built template saves you time and lowers setup costs. Visit our Zendesk pricing page for more information.
Who can use this template?
This template works well for:
- IT help desks
- IT support teams
- System administrators
- Any organisation managing technology infrastructure
Get started with Zendesk for IT support
If your IT team is handling too many requests through emails and spreadsheets, Zendesk offers one platform to manage everything. Visit our Zendesk Implementation Template page to learn more.
For step-by-step instructions, see our How it Works guide. Setting up a structured help desk is not just about technology; it’s about giving your IT team the tools they need to keep your organisation running smoothly.
