Webinars
Summarise with AI
Practical Zendesk webinars for CX and support teams.
Real-world AI, customer experience and support operations, with ideas your team can put to use right away. Watch any session on demand.
- 3 sessions on demand
- Free to watch
- No sales pitch
- Made for CX teams, not engineers
★ 5.0Zendesk Marketplace
150+Zendesk implementations
Run by ex-Zendesk people
On demand
Watch any session, whenever suits you.
- Recording · 8 April 2026
Expand Zendesk with SweetHawk: IT & employee service wins in action
Hugo Richard, Gravity CX, with Peter Godden, co-founder of SweetHawk
Watch on YouTube - Recording · 19 February 2026
Zendesk Copilot in action: how CX teams work faster without losing quality
Hugo Richard and Jessica Jones, Gravity CX
Watch on YouTube
Questions
Webinars, answered
- Do I need to be technical to attend?
No. These sessions are made for business and CX teams, so you don’t need a technical background.
- Are these webinars sales-focused?
No. The main goal is to share useful ideas, encourage discussion, and help you learn.
- Will every webinar cover AI?
Many sessions talk about AI, but each webinar has its own main topic.
- Can I attend more than one session?
Yes. You can sign up for as many sessions as you want.
- Are the webinars live or recorded?
Most happen live, and we share all recordings afterwards.
Book a call
Questions after watching?
Bring what you saw to a call. We’ll tell you how it would work on your Zendesk.
You will get a calendar invite with a video link straight away.
- A call about your Zendesk and the session you watched.
- What would work for your team, and what wouldn’t.
- A next step, with a price if there is one.
Who you might be speaking with
Hugo Richard
Head of Growth, ex Zendesk
Chad Susa
Founder, Head of Service, ex Zendesk
