LatestAI in support
Can AI Really Handle My Customer Support Tickets?
Can AI handle your customer support tickets? Honest answer from 50+ Zendesk rollouts what works, what fails and how to deploy AI without breaking trust
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AI in support
What AI can genuinely take off your queue, what it should never touch, and how we deploy it inside Zendesk without losing your voice.
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The Future of HR Is Now: 3 Ways AI Will Transform Employee Experience
Are you ready for the AI-powered HR revolution? According to Zendesk’s latest research, 2025 marks the turning point where forward-thinking HR teams…
Transform Your Customer Support with AI-Powered Zendesk Agents
Customer expectations have never been higher. Today’s consumers demand instant, accurate responses to their inquiries, regardless of the time of day or…
Zendesk AI Agent: The Advanced Setup Guide Australian CX Teams Actually Need (2026)
Summary: Most Zendesk AI Agent guides stop at the basics. This one doesn’t; it covers what Australian CX teams actually ask us.…
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Zendesk updatesEvery Zendesk release that matters, read by a partner who has to live with it: what changed, who it affects, and whether to turn it on.17 articlesCX strategyJourney maps, metrics, team design and the trends shaping support, and how we think about customer experience beyond the tooling.11 articlesCustomer storiesReal implementations with real numbers: what we changed, how long it took, and what it did to the metrics.6 articlesGuides & how-toStep-by-step implementation, migration and workflow guides from the instances we run: the exact process, costs and timelines.5 articles
