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Every Zendesk release that matters, read by a partner who has to live with it: what changed, who it affects, and whether to turn it on.
Freshdesk, Intercom, HubSpot, Salesforce, Jira, Front and Help Scout compared with Zendesk by a Premier Partner. Who each one suits, what it costs, and the question to ask before you switch.
Zendesk vs Intercom compared by a partner that migrates both ways: seat pricing, per-resolution AI, channels, and how to work out what…
An honest Zendesk vs Freshdesk comparison from a partner that migrates teams both ways. Pricing, routing, AI, reporting, and the point where…
Zendesk now includes data masking for light agents. This gives support teams better control over sensitive customer data and helps them meet…
Zendesk has introduced Knowledge Builder, an AI tool that helps organisations quickly create or grow their help centres. It reviews support conversations…
Zendesk has just announced a game-changing feature that’s set to transform how customer experience teams implement AI-powered search in their help centres.…
Customer experience teams across the world are about to gain unprecedented visibility into their AI-powered support operations. Zendesk has just announced the…
Customer experience teams across Australia are constantly seeking ways to enhance their service delivery whilst managing increasing call volumes and complexity. Zendesk’s…
Customer experience teams managing multiple brands just received a significant productivity boost. Zendesk’s latest feature announcement on 16 September 2025 introduces brand…
Zendesk has just announced a significant new security feature that’s set to revolutionise how customer experience teams manage file sharing and data…
