Category
Zendesk updates
Every Zendesk release that matters, read by a partner who has to live with it: what changed, who it affects, and whether to turn it on.
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Latest
Zendesk Data Masking Update: Light Agents and Customer Data Privacy
Learn how Zendesk Data Masking empowers support teams to safeguard sensitive customer information effectively.
5–8 minutes
Latest articles
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Zendesk Knowledge Builder 2025: Features, Benefits & Limitations
This article also looks at how new tools like Faqify.ai can improve Zendesk’s approach. Zendesk has introduced Knowledge Builder, an AI tool that helps organisations quickly create…
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Revolutionising Help Centre Search with Zendesk’s No-Code AI Tool
Zendesk has just announced a game-changing feature that’s set to transform how customer experience teams implement AI-powered search in their help centres.…
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Zendesk’s New Feature: AI Agent Conversations Now Visible as Tickets
Customer experience teams across the world are about to gain unprecedented visibility into their AI-powered support operations. Zendesk has just announced the general…
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Revolutionising Customer Support: Zendesk’s AI Voice Suggestions
Customer experience teams across Australia are constantly seeking ways to enhance their service delivery whilst managing increasing call volumes and complexity. Zendesk’s…
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Streamline Multi-Brand CX with Zendesk’s New Membership Management
Customer experience teams managing multiple brands just received a significant productivity boost. Zendesk’s latest feature announcement on 16 September 2025 introduces brand…
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Zendesk Attachment Expiration Update for Better CX Security
Zendesk has just announced a significant new security feature that’s set to revolutionise how customer experience teams manage file sharing and data…
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Zendesk Copilot: 15 New Recommendations to Transform CX
Zendesk has just announced a significant enhancement to its Copilot add-on that’s set to transform how customer experience teams approach automation and…
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Zendesk Quick Answers: A CX Game-Changer
Zendesk has just announced a significant expansion of its Quick Answers feature, making it available to all Suite and Knowledge customers starting…
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Zendesk Update: QA Management Moves to Admin Centre
Zendesk has announced a significant update that will streamline quality assurance management for customer experience teams across Australia and globally. Starting September…