Category
Guides & how-to
Step-by-step implementation, migration and workflow guides from the instances we run: the exact process, costs and timelines.
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Latest
Zendesk Implementation in Australia: Partner vs DIY
Partner vs DIY Zendesk in Australia: what’s really involved and how to pick the right setup path for your team.
7–10 minutes
Latest articles
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How to Implement Approval Workflows in Zendesk (Native vs Extensions)
Implementing approval workflows in Zendesk is straightforward, but success depends on understanding capabilities before considering extensions. As SweetHawk noted in a recent…
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Native Zendesk vs SweetHawk: Which Approval Workflow Tool Is Right for You?
Zendesk comes with a reliable built-in Approval Requests feature. For straightforward, single-level approvals, this is usually enough. The Gravity CX team sees…
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Zendesk Migration Strategy: The Complete Guide for Enterprise Teams
Large organisations often face complex support operations, multiple brands, and changing business structures. As companies grow or change, maintaining efficient customer support…
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Zendesk Implementation Costs, Timeline & What to Expect
Switching to a new support platform, such as Zendesk, can make a big difference for any organisation. Before you get started, it’s…