CX
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The Future of HR Is Now: 3 Ways AI Will Transform Employee Experience
Are you ready for the AI-powered HR revolution? According to Zendesk’s latest research, 2025 marks…
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How to Implement Approval Workflows in Zendesk (Native vs Extensions)
Implementing approval workflows in Zendesk is straightforward, but success depends on understanding capabilities before considering…
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Native Zendesk vs SweetHawk: Which Approval Workflow Tool Is Right for You?
Zendesk comes with a reliable built-in Approval Requests feature. For straightforward, single-level approvals, this is…
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CX Trends 2026: AI Transparency in Customer Experience Explained
Introduction AI is making more decisions for customers than ever. By 2026, people want clear…
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CX Trends 2026: Prompt-Driven AI Analytics for Customer Experience
Introduction CX leaders don’t have to wait days for reports anymore. With prompt-driven analytics, you…
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CX Trends 2026: Why Text-Only Support Is Falling Behind
Introduction Text-based support was once sufficient. By 2026, customers will expect help through voice, video,…
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CX Trends 2026: Why Instant Resolution Is Replacing Response Time
Introduction Quick responses used to satisfy customers. Now, they expect their problems to be solved…
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CX Trends 2026: Memory-Rich AI and the End of Customer Repetition
Customers are willing to wait briefly for assistance, but they get frustrated when they have…
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CX Trends 2026: Why Context Matters Now
Customer experience has entered a new phase. The early excitement around AI has faded, and…
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Zendesk Data Masking Update: Light Agents and Customer Data Privacy
Zendesk now includes data masking for light agents. This gives support teams better control over…
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