CX
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Zendesk Knowledge Builder 2025: Features, Benefits & Limitations
This article also looks at how new tools like Faqify.ai can improve Zendesk’s approach. Zendesk has introduced Knowledge Builder, an…
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Revolutionising Help Centre Search with Zendesk’s No-Code AI Tool
Zendesk has just announced a game-changing feature that’s set to transform how customer experience teams…
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Revolutionising Customer Support: Zendesk’s AI Voice Suggestions
Customer experience teams across Australia are constantly seeking ways to enhance their service delivery whilst…
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Streamline Multi-Brand CX with Zendesk’s New Membership Management
Customer experience teams managing multiple brands just received a significant productivity boost. Zendesk’s latest feature…
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Zendesk Attachment Expiration Update for Better CX Security
Zendesk has just announced a significant new security feature that’s set to revolutionise how customer…
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Zendesk Copilot: 15 New Recommendations to Transform CX
Zendesk has just announced a significant enhancement to its Copilot add-on that’s set to transform…
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Zendesk Quick Answers: A CX Game-Changer
Zendesk has just announced a significant expansion of its Quick Answers feature, making it available…
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Zendesk Update: QA Management Moves to Admin Centre
Zendesk has announced a significant update that will streamline quality assurance management for customer experience…
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Transform CX with Zendesk’s New AI Agent QA: What You Need to Know
Zendesk has just unveiled an exciting new Early Access Program (EAP) for its Quality Assurance…
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Zendesk’s New Translation Feature Ensures Brand Consistency Globally
Zendesk has just rolled out a powerful new feature for customer experience (CX) teams: the…
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