Zendesk Copilot: 15 New Recommendations to Transform CX
Zendesk has just announced a significant enhancement to its Copilot add-on that’s set to transform how customer experience teams approach automation and…
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Zendesk updates
Every Zendesk release that matters, read by a partner who has to live with it: what changed, who it affects, and whether to turn it on.
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Zendesk Quick Answers: A CX Game-Changer
Zendesk has just announced a significant expansion of its Quick Answers feature, making it available to all Suite and Knowledge customers starting…
Zendesk Update: QA Management Moves to Admin Centre
Zendesk has announced a significant update that will streamline quality assurance management for customer experience teams across Australia and globally. Starting September…
Transform CX with Zendesk’s New AI Agent QA: What You Need to Know
Zendesk has just unveiled an exciting new Early Access Program (EAP) for its Quality Assurance (QA) for Advanced AI Agents. This initiative…
Zendesk’s New Translation Feature Ensures Brand Consistency Globally
Zendesk has just rolled out a powerful new feature for customer experience (CX) teams: the excluded terms enhancement to AI-generated translations. This…
Zendesk’s Auto Assist Tab: Revolutionising Customer Experience Teams
Zendesk has just rolled out a powerful new feature for customer experience (CX) teams: the auto assist tab in the Zendesk Copilot:…
How Zendesk’s Upgraded Relay App Empowers Customer Experience Teams
On August 5, 2025, Zendesk announced a major upgrade to Relay, its bulk messaging app designed to help organisations proactively engage customers…
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