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How My Weight Loss Clinic Unified Remote Member Services

How My Weight Loss Clinic replaced a chaotic shared Outlook inbox with Zendesk, giving its team one queue, clear ownership and real reporting.

Hugo Richard
Head of Growth

September 23, 2026

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How AI Transforming REIQ’s Ticket Resolution Process September 22, 2026 · 3 minCustomer stories

Adapting Zendesk for NGS Structural Engineers in Two Weeks September 22, 2026 · 3 minCustomer stories

SevenRooms Zendesk Integration: Guest Reservations Inside Every Ticket August 20, 2026 · 5 minIntegrations

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Filter All AI in support Comparisons & pricing Customer stories CX strategy Guides & how-to Integrations Zendesk updates

CX strategy

September 27, 2024

Measuring Customer Experience Success: Key Metrics to Track

Key Takeaways: Introduction Customer experience metrics help you understand what customers think, where support breaks down, and how to improve service without…

Jessica L H Jones
Customer Success Manager

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1 … 4 5 6

AI in supportJuly 3, 2026 Can AI Really Handle My Customer Support Tickets? It’s the question every CX leader is asking right now, usually with a mix of hope and suspicion: can AI actually handle…

Hugo Richard

Head of Growth

Middle-aged man smiling, wearing an orange t-shirt, sitting on a blue bean bag with a laptop against an orange background.

AI in supportJune 4, 2026 The Future of HR Is Now: 3 Ways AI Will Transform Employee Experience Are you ready for the AI-powered HR revolution? According to Zendesk’s latest research, 2025 marks the turning point where forward-thinking HR teams…

Jessica L H Jones

Customer Success Manager

Smiling customer support staff member using a smartphone to send messages while standing in a supermarket aisle.

AI in supportAugust 4, 2025 Transform Your Customer Support with AI-Powered Zendesk Agents Customer expectations have never been higher. Today’s consumers demand instant, accurate responses to their inquiries, regardless of the time of day or…

Jessica L H Jones

Customer Success Manager

AI in supportApril 1, 2025 Zendesk AI Agent: The Advanced Setup Guide Australian CX Teams Actually Need (2026) Summary: Most Zendesk AI Agent guides stop at the basics. This one doesn’t; it covers what Australian CX teams actually ask us.…

Jessica L H Jones

Customer Success Manager

decision-for-ai-agent

AI in supportFebruary 6, 2025 Zendesk AI Agent Advanced Guide: CX Automation by Gravity CX Key Takeaways Introduction Zendesk AI agents let support teams handle more requests without compromising quality, context, or customer trust, as long as…

Jessica L H Jones

Customer Success Manager

AI in support5 articlesSee all →

zendesk alternative women holding zendesk sign

Comparisons & pricingAugust 18, 2026 Zendesk Alternatives in 2026 and When Zendesk Actually Wins An honest look at the main Zendesk alternatives — Freshdesk, Intercom, HubSpot, Salesforce, Jira SM and Help Scout — from a partner…

Hugo Richard

Head of Growth

Zendesk Vs intercom woman holding signs

Comparisons & pricingAugust 18, 2026 Intercom vs Zendesk (2026): Which Fits Your Support Team? Intercom and Zendesk solve different problems. A partner that migrates teams between them explains who each suits in 2026 — and when…

Hugo Richard

Head of Growth

Zendesk vs freshdesk woman holding sign

Comparisons & pricingAugust 18, 2026 Zendesk vs Freshdesk (2026): An Honest Comparison From a Partner Who Migrates Both We implement Zendesk and migrate teams off Freshdesk for a living. Here's the honest 2026 comparison — where each wins, what switching…

Hugo Richard

Head of Growth

Customer experience diagram showing messaging, telephony, and email, illustrating a customer journey, with an orange bean bag in the background

Comparisons & pricingAugust 18, 2026 Zendesk Pricing for Australian Businesses: What You’ll Actually Pay in 2026 Zendesk Pricing: Key Takeaways See what Zendesk will really cost you. Take 60 seconds, no sales call required. Zendesk pricing can be…

Jessica L H Jones

Customer Success Manager

Comparisons & pricing4 articlesSee all →

Customer storiesSeptember 23, 2026 How My Weight Loss Clinic Unified Remote Member Services Patient questions about appointments, billing and prescriptions were arriving in Outlook. The team answering them sits in the Philippines. Here’s how a…

Hugo Richard

Head of Growth

Customer storiesSeptember 22, 2026 How AI Transforming REIQ’s Ticket Resolution Process Who they are The Real Estate Institute of Queensland has been the state’s peak body for real estate since 1918, representing more…

Jessica L H Jones

Customer Success Manager

Customer storiesSeptember 22, 2026 Adapting Zendesk for NGS Structural Engineers in Two Weeks A structural engineering practice needed to track project requests, not customer complaints. Gravity CX adapted Zendesk to how engineers actually work, and…

Hugo Richard

Head of Growth

Ezypay Showcase

Customer storiesJuly 10, 2026 How Gravity CX Transformed Ezypay’s Support Operation from the Ground Up Client Snapchost IndustryFinancial Technology / Payments Founded1996 Countries Served10 APAC Markets Payment Processed$3B+ Across APAC Parent CompanyXplor Technologies PlatformZendesk About the Customer…

Hugo Richard

Head of Growth

Customer storiesMay 26, 2026 The Bart Group Converted Support Into Revenue with Gravity CX Overview The Bart Group runs one of Australia’s most established multi-brand furniture and bedding retail groups, with Sleeping Giant, James Lane and…

Hugo Richard

Head of Growth

Customer stories6 articlesSee all →

CX Trends 2026

CX strategyFebruary 24, 2026 CX Trends 2026: AI Transparency in Customer Experience Explained Introduction AI is making more decisions for customers than ever. By 2026, people want clear explanations for those choices. Key Takeaways Why…

Jessica L H Jones

Customer Success Manager

CX Trends 2026

CX strategyFebruary 16, 2026 CX Trends 2026: Prompt-Driven AI Analytics for Customer Experience Introduction CX leaders don’t have to wait days for reports anymore. With prompt-driven analytics, you can ask a question and get an…

Jessica L H Jones

Customer Success Manager

CX Trends 2026

CX strategyFebruary 10, 2026 CX Trends 2026: Why Text-Only Support Is Falling Behind Introduction Text-based support was once sufficient. By 2026, customers will expect help through voice, video, images, and chat, often all within a…

Jessica L H Jones

Customer Success Manager

CX Trends 2026

CX strategyJanuary 29, 2026 CX Trends 2026: Why Instant Resolution Is Replacing Response Time Introduction Quick responses used to satisfy customers. Now, they expect their problems to be solved right away, without waiting, repeating details, or…

Jessica L H Jones

Customer Success Manager

Zendesk CX Trends 2026

CX strategyJanuary 23, 2026 CX Trends 2026: Memory-Rich AI and the End of Customer Repetition Customers are willing to wait briefly for assistance, but they get frustrated when they have to explain the same issue repeatedly. Customers…

Jessica L H Jones

Customer Success Manager

CX strategy11 articlesSee all →

Guides & how-toJuly 9, 2026 Zendesk Implementation in Australia: Partner vs DIY Key Takeaways Most Australian businesses beginning with Zendesk ask whether to implement it themselves or engage external expertise. This is a valid…

Jessica L H Jones

Customer Success Manager

Guides & how-toApril 20, 2026 How to Implement Approval Workflows in Zendesk (Native vs Extensions) Implementing approval workflows in Zendesk is straightforward, but success depends on understanding capabilities before considering extensions. As SweetHawk noted in a recent…

Jessica L H Jones

Customer Success Manager

Guides & how-toApril 20, 2026 Native Zendesk vs SweetHawk: Which Approval Workflow Tool Is Right for You? Zendesk comes with a reliable built-in Approval Requests feature. For straightforward, single-level approvals, this is usually enough. The Gravity CX team sees…

Jessica L H Jones

Customer Success Manager

Startup team collaborating on an orange bean bag in a bright modern office

Guides & how-toSeptember 12, 2025 Zendesk Migration Strategy: The Complete Guide for Enterprise Teams Large organisations often face complex support operations, multiple brands, and changing business structures. As companies grow or change, maintaining efficient customer support…

Jessica L H Jones

Customer Success Manager

Guides & how-toNovember 5, 2024 Zendesk Implementation Costs, Timeline & What to Expect Switching to a new support platform, such as Zendesk, can make a big difference for any organisation. Before you get started, it’s…

Jessica L H Jones

Customer Success Manager

Guides & how-to5 articlesSee all →

IntegrationsAugust 20, 2026 SevenRooms Zendesk Integration: Guest Reservations Inside Every Ticket Our new Zendesk app shows the ticket requester's SevenRooms reservation history — upcoming, past and pending — right in the sidebar, read-only,…

Hugo Richard

Head of Growth

IntegrationsAugust 20, 2026 Zendesk Xero Integration: See Customer Invoices Inside Every Ticket Our new Zendesk app matches the ticket requester to their Xero contact and shows their invoices, balances and overdue flags right in…

Hugo Richard

Head of Growth

Integrations2 articlesSee all →

Customer support agent smiling in a modern office with indoor plants

Zendesk updatesJanuary 6, 2026 Zendesk Data Masking Update: Light Agents and Customer Data Privacy Zendesk now includes data masking for light agents. This gives support teams better control over sensitive customer data and helps them meet…

Jessica L H Jones

Customer Success Manager

Support team reviewing an AI-generated help centre on a computer, surrounded by a modern workspace with plants

Zendesk updatesDecember 12, 2025 Zendesk Knowledge Builder 2025: Features, Benefits & Limitations This article also looks at how new tools like Faqify.ai can improve Zendesk’s approach. Zendesk has introduced Knowledge Builder, an AI tool that helps organisations quickly create…

Jessica L H Jones

Customer Success Manager

Quick Answer Themes in Zendesk

Zendesk updatesNovember 5, 2025 Revolutionising Help Centre Search with Zendesk’s No-Code AI Tool Zendesk has just announced a game-changing feature that’s set to transform how customer experience teams implement AI-powered search in their help centres.…

Jessica L H Jones

Customer Success Manager

Zendesk AI Agent Example

Zendesk updatesOctober 8, 2025 Zendesk’s New Feature: AI Agent Conversations Now Visible as Tickets Customer experience teams across the world are about to gain unprecedented visibility into their AI-powered support operations. Zendesk has just announced the general…

Jessica L H Jones

Customer Success Manager

Happy customer support professional in the finance industry wearing an orange top, analysing data to improve customer experience, with a plant in the office background.

Zendesk updatesOctober 3, 2025 Revolutionising Customer Support: Zendesk’s AI Voice Suggestions Customer experience teams across Australia are constantly seeking ways to enhance their service delivery whilst managing increasing call volumes and complexity. Zendesk’s…

Jessica L H Jones

Customer Success Manager

Zendesk updates14 articlesSee all →

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